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Semiconductor Chip Shortage FAQs

Last reviewed: 27 October 2021

Manufacturers across the globe are facing a shortage of semiconductor chips, which are vital components used in the production of vehicles and other electronic devices. In some cases, this has led to manufacturers altering vehicle specifications in order to contend with the shortage, whilst others have been forced to temporarily suspend production. 

We’ve been working closely with manufacturers and suppliers to try to provide you with seamless mobility, but would strongly recommend early ordering.

New Orders and Deliveries

Can I still request quotes?

Yes, Alphabet will continue to provide quotations and place new orders.

We will keep you updated with your order status when we receive notification from the manufacturer and supplying dealer.

Last reviewed: 27 October 2021
RN: 2.1a

Can I still place new orders?

Yes, Alphabet will continue to place new orders. We will keep you updated with your order status when we receive notification from the manufacturer and supplying dealer.

Where possible, we will work with supplying dealers and vehicle manufacturers to source orders from stock or pipeline, to reduce longer lead times.

Last reviewed: 27 October 2021
RN: 2.1b

Will existing orders be affected?

Alphabet remains in close contact with its supplying manufacturers and dealers to ensure all orders are progressed in a timely manner. 

Some manufacturers are making changes to the standard specification of certain models to limit the impact of the shortage of semiconductor chips. Should your existing order be affected by this, you will be notified in due course.

If the manufacturer advises of any change in timings regarding new orders, your dealership, broker and/or Alphabet Representative will contact you.

Last reviewed: 27 October 2021
RN: 2.2

Can I cancel my existing order?

If you would like to cancel your existing order, please contact your Alphabet Representative with your order number and reason for cancellation. We will then speak to the relevant dealership or manufacturer. 

Alphabet will not charge a fee to cancel your order, but the dealership or manufacturer may charge a cancellation fee depending on the stage of the vehicle build and/or the vehicle specification. Any finance agreement relating to a cancelled order will also be cancelled.

Last reviewed: 27 October 2021
RN: 2.3

Will vehicle lead times be affected?

Some lead times could be affected. Alphabet remains in close contact with its manufacturing partners and will continue to provide lead times and delivery updates, when possible. 

If you require detail relating to a specific manufacturer, please contact your Alphabet representative. 

If you are concerned about your vehicle on order or your finance agreement, please contact Alphabet by email on csalphabet@alphabet.co.uk or by phone on 03700 120 392.

Last reviewed: 27 October 2021
RN: 2.4

Collections and End of Contract

Can I extend my contract?

If your contract end date is within the next three months, we will be happy to discuss your options to extend. If it is beyond three months, please continue with your standard process.

Please contact Alphabet by email on csalphabet@alphabet.co.uk or by phone on 03700 120 392 to discuss your options.

Last reviewed: 27 October 2021
RN: 3.1

Rental

Is Rental vehicle availability affected?

Yes, these shortages are affecting the supply and availability of both lease and short term rental vehicles.

Alphabet remain in close contact with our preferred rental partners to keep any disruption to a minimum and to ensure we are doing everything to fulfil your reservations and support both you and your drivers.

To support your mobility during this period, we have compiled some guidance for your short term rental bookings to help ensure minimal disruption:

  • Please continue to use our online booking platform where possible to place your bookings
  • Book in advance and provide us with as much notice as possible
  • Be flexible with your requests where possible (for example: vehicle group, delivery type, walk-ins, start times etc.)
  • For any bulk order requirements, please continue to place the reservations using our online booking platform and also inform our AlphaRent team by email on alpha.rent@alphabet.co.uk. This will allow the team to liaise with our Mobility Consultants, who in turn will endeavour to source vehicles that meet your requirement(s)
  • If you are likely to require a number of short term hires in succession, please consider extending your original booking to ensure you keep the right vehicle for your needs
  • If you usually off-hire vehicles over the Christmas period, again please consider retaining them in order to guarantee your drivers will be mobile after the holiday period
  • If you have rental vehicles currently running on a TBA basis, please advise if you would like to extend for a longer period of time in order to help and support with future availability

Last reviewed: 27 October 2021
RN: 5.1

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