Skip to main content

When you return your vehicle to us at the end of its lease period, we need to make sure it's not damaged and is in a reasonable condition. 

We suggest you check your vehicle for damage 10 weeks prior to you returning it to ensure you have sufficient time to rectify any faults that fall outside the industry standard, the BVRLA Fair Wear and Tear Guide.  Should your vehicle have any damage, you will need to organise the repair under your motor insurance policy before returning it to Alphabet. Any damage found to be outside of approved fair wear and tear guidelines will be noted by the agent collecting your vehicle. A charge may be levied by your employer or leasing company for any repair costs.

Click here for the BVLRA Industry Standard Fair Wear and Tear Guidelines for cars and LCV's.

Vehicle Collection Request

Please use the form below to complete your preferred collection date and time. Please allow a minimum of 7 days for your request. 

Please note, the earliest collection date available will require a minimum of 7 days from request but is not always guaranteed.
Preferred collection time
AM 8am-1pm Monday to Friday
PM 12pm-6pm Monday to Friday
8am-6pm Monday to Friday
The AM/PM slot cannot be guaranteed, but will be taken into consideration.
Confirmation of valid MOT at time of collection
Vehicle is over 3 years old and has a valid MOT at time of collection
Vehicle is over 3 years old and does not have a valid MOT at time of collection
Vehicle is under 3 years old at time of collection
For the purpose of contacting me regarding this request, I hereby consent that Alphabet (GB) Limited will collect and store my contact details, e.g. name, email address and telephone number. My data will not be used for other purposes nor will it be shared with third parties, unless explicitly consented by myself using the tick boxes below. My data will be kept as long as it is required to fulfil my contact request. Please check our privacy policy for more information on our data processing activities.

At Alphabet we have exciting offers and news about our products and services that we hope you would like to hear about.   I would like to receive personalised communications based on my preferences and use of products and services from Alphabet (GB) Limited, BMW Group and suppliers of Alphabet via the below. You can amend or withdraw your consent at any time.

You are agreeing that Alphabet (GB) Limited, (Alphabet House, Summit Avenue, Farnborough, Hampshire, GU14 0FB), BMW Group companies and authorised suppliers of Alphabet products and services processes and uses your personal data for customer care and for personalised communication of Alphabet product and service information, personalised communication of BMW product and service information and personalised communication of Alphabet supplier products and service information.

You are also agreeing to be contacted for market research purposes. In order to ensure that you receive relevant and personalised communications, your data may be used (for example contact details, preferences, customer history, vehicle data, app usage and online behaviour) to create an individual customer profile.

You can amend or withdraw your consent at any time by contacting Alphabet at admin.support@alphabet.co.uk or by phoning us on 0370 0120396.  You are also able to request information about your data stored at Alphabet as well as request correction, deletion or restriction of your personal data.