Skip to main content

When you return your vehicle to us at the end of its lease period, we need to make sure it's not damaged and is in a reasonable condition. 

We suggest you check your vehicle for damage 10 weeks prior to you returning it to ensure you have sufficient time to rectify any faults that fall outside the industry standard, the BVRLA Fair Wear and Tear Guide.  Should your vehicle have any damage, you will need to organise the repair under your motor insurance policy before returning it to Alphabet. Any damage found to be outside of approved fair wear and tear guidelines will be noted by the agent collecting your vehicle. A charge may be levied by your employer or leasing company for any repair costs.

Click here for the BVLRA Industry Standard Fair Wear and Tear Guidelines for cars and LCV's.

Vehicle Collection Request

Please use the form below to complete your preferred collection date and time. Please allow a minimum of 7 days for your request.

Important Update – May 2021

With lockdown measures easing around the UK, we are operating a normal process albeit there are still small elements of disruption caused by COVID-19, more so around customers or suppliers having to isolate at times.

We ask for your continued understanding as we work closely with suppliers to minimise these disruptions.

Please note: We cannot collect vehicles under private plates (unless instructed). Please contact our Cherished Plates Team on 0370 0120 334 who will be able to assist with transferring your private plate.
Please note: the earliest collection date available will require a minimum of 7 days from request but is not always guaranteed. We do not collect on weekends or bank holidays.
The AM/PM slot cannot be guaranteed, but will be taken into consideration.
You are agreeing that Alphabet GB Ltd, Summit One, Summit Avenue, Farnborough, Hampshire, GU14 0FB processes and uses your personal data for customer care and for personalised communication of Alphabet's product and service information. You are also agreeing to be contacted for market research purposes. Alphabet GB Ltd. may transmit this data to authorised suppliers of products and services and other BMW Group companies stated within Alphabet’s Privacy Policy and you agree that these companies also contact you for the purposes mentioned above.

Alphabet (GB) Limited would like to keep in touch with you from time to time. In order to ensure that you receive relevant and personalised communications, we will use your data to create an individual customer profile and we may share your personal data between BMW Group companies, authorised suppliers of products and services where relevant. This may include data you have provided to these companies, or which is generated by your use of Alphabet products, for example contact details, preferences, customer history. Further information can be found in Alphabet's Privacy Policy.

You can amend or withdraw your consent at any time by contacting Alphabet at admin.support@alphabet.co.uk or by phoning us on 0370 0120 396. You are also able to request information about your data stored at Alphabet as well as request correction, deletion or restriction of your personal data.

Hi, I am Alphie. How can I help you?