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Driver area

Always with you, every mile of the journey

From daily driving to dealing with the unexpected, we've got everything you need for stress-free driving, plus smart digital support with the Alphabet App.

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We’re here to keep you moving

With Alphabet, you have the reassurance of knowing that whether you’re commuting, travelling for work, or having to deal with something unexpected: you’re not alone. Our driver solutions are designed around your everyday driving, combining intuitive tools, reliable services and real support whenever it matters the most.
For company vehicle drivers

Support and services while you’re on the road

  1. Emergency hotline

    At home or abroad, it’s critical that you get to a safe place if you break down or suffer serious damage to your vehicle. Once you have done that, call Alphabet Assistance on 0370 0120 301. We’re here to help 24/7. 

    Call now

  2. Alphabet App

    From tyre changes and vehicle servicing to fuel or charging points, the Alphabet App makes it simple to find what you need fast. Our smart route guidance takes you straight to the nearest partner or station — everything you need, just a tap away.

    Get the Alphabet App

  3. Damage report

    Whatever the problem, file a claim in just a few clicks using our Alphabet App -  our fully digital, hassle-free service, designed to get you back on the road fast.

Additional services

Additional driver services at a glance

Handing back your vehicle is easier than you think. Simply follow our step-by-step process to ensure all is in order and you’ll get a smooth return.

By using your email and current mileage, we can remind you when your MOT is due and find you the right service partner.

Travelling, and driving, throughout Europe now requires more research and preparation than when the UK was a member of the European Union (EU). You will need to apply for your VE103 before travelling abroad. 

 

Learn more

Mann sitzt auf Fahrersitz eines stehendes Autos schaut auf sein Handy Fahrertuer steht offen.
Reminders and service partner search

Service when you need it, where you need it

Need a service?

If your vehicle indicates a service required, please book online using our service booking portal.
Book online

Support when it counts

We’re here to help if you have any questions, need support or want to find a service partner. Our experts each offer comprehensive knowledge, clarity and can focus on your specific requirements.

  • Mon - Fri   09:30 - 17:30

  • 0370 50 50 100
Zwei Frauen sprechen in einem hellen Buero mit Pflanzen im Hintergrund.

Got questions? We’ve got answers

A grey fleet driver is commonly referred to as a person who uses their privately owned vehicle for business-related purposes within a grey fleet system. In a grey fleet arrangement, employees or individuals use their personal vehicles for work-related travel instead of using company-owned or leased vehicles.

GDPR requires greater transparency, consent, and security for collecting and using personal data like location, driving behaviour, and licence details. Fleet managers need a legal basis for data processing, they have to inform drivers about data use and retention, ensure security to prevent unauthorised access and only keep data for as long as necessary.

A fleet driver is defined as a person who has a vehicle as part of a commercial fleet to transport goods, people, or services for a business, whether the vehicle is company-owned or part of a grey fleet. 

Yes, you can usually take a UK fleet vehicle abroad, but you’ll need the correct paperwork, including a VE103 certificate, insurance and relevant documents for the country you’re going to.
Read more

Simply go online and complete a vehicle request form
Find out more

Yes, if your vehicle is petrol, diesel or hybrid we need a quarter of a tank of fuel. If it’s electric, it will need a full charge before collection. 
Find out more