Here’s how we minimise disruptions when vehicles are damaged
Accidents can be stressful, but repairs and claims don’t have to be. We have an experienced team standing by to support your drivers when things don’t go to plan.
Our Accident Management service is available to all Alphabet customers. We offer round-the-clock support to settle claims with all parties involved, handling the end-to-end accident management process to speed up repairs, control costs and keep your drivers on the road.
We can help you keep track of your ongoing claims through real-time status updates and offer access to historical data so you can manage risks and reduce costs.
The benefits that set our accident management apart
Everything you need to know about accident management
Our experts take care of the entire claims process and handle everything for you. We coordinate repairs, damage related costs, and billing with insurers, lessees and anyone else involved in the accident. This reduces your admin workload, and your drivers get round-the-clock support.
We work with a network of over 500 carefully selected bodyshops to ensure the highest quality repairs and peace of mind.
See your fleet's ongoing claims through real-time updates in the fleet management portal. This digital reporting tool helps you analyse your fleet's in-depth claims data to monitor, control and optimise costs.
Our consultants analyse your claims and work with you to create an individual plan with measures for cost reduction and loss prevention. Based on reported data and your experience, we assess your situation and identify areas for improvement.
Damaged vehicle? We got you covered. Here’s what happens next
Don’t admit liability – this includes apologising. Switch on hazard lights and display a warning triangle. If there are injuries, damage or an obstruction, call 112. Wait in a safe place, don’t attempt to move the injured. Stay until the emergency services arrive. Collect as much information as possible.
Immediately report accidents via the Alphabet App or our 24-hour hotline. Support is always just a call away.
We transport the vehicle to one of 250 certified centres nationwide and work to get you back on the road as quickly as possible.
We communicate with all parties involved to oversee repairs, calculate costs and sort out settlements.
Track your claim in real-time via the claims tracking link, designed to keep you updated every step of the way.
Alphabet App
Reporting an accident or managing all your mobility needs is effortless with our app. Whether it’s reviewing contract details, booking a service or locating the nearest fuel or charging point, everything you need is just a tap away.
Talk to our experts
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Mon - Fri 09.00 - 17.30
Got questions? We’ve got answers
Yes, as you can never predict when a problem will occur. We offer support at all hours, with tailored accident management solutions, preferential rates, and reduced lead times from our network of top-quality repair centres. This ensures you get your fleet vehicles back on the road as quickly as possible.
We are able to provide Accident Management services for vehicles which are not funded by Alphabet. Speak to your Alphabet account manager for more information.
We recommend that you report the accident to our dedicated Accident Management team as soon as possible and once you are in a safe location.
Drivers should contact the 24-hour hotline to provide full details, complete and send the notice of claim form within the same timeframe, and, by law, also report the incident to the police within 24 hours if any damage occurred.
Alphabet's Accident Management service benefits you by offering 24-hour support, coordinating all aspects of the accident from the initial incident to final repairs, and providing tailored replacement vehicle solutions, all while saving time and reducing administrative burdens.
Accident Management with Alphabet is a 24/7 service that handles the entire aftermath of an accident for fleet customers, from initial driver notification via our hotline or the Alphabet App, through to vehicle recovery, repairs, insurance claims processing, and arranging tailored replacement vehicle solutions.
This service is designed to reduce stress and administrative burden for fleet managers and drivers by providing a single point of contact, ensuring vehicles are repaired quickly by a network of trusted partners.
