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Accident management

Alphabet Accident Management

To report an accident, call our team on 0370 50 50 133 or download the Alphabet App.

Here’s how we minimise disruptions when vehicles are damaged

Keep your drivers on the road with our 24/7 Accident Management service. We fast-track repairs, minimise costs, settle claims promptly, and manage the end-to-end process so your drivers can keep moving.


Accidents can be stressful, but repairs and claims don’t have to be. Our experienced team is standing by to support your drivers when things don’t go to plan, delivering round-the-clock assistance and peace of mind.

 

We provide 24/7 support to settle claims with all parties involved, handling the end-to-end accident management workflow to speed up repairs, control costs, and keep your drivers on the road.

 

Learn more about how fleet insurance underpins claims handling and accident recovery in our article on Fleet insurance basics.

Find out more
Speak to our team

Alphabet Accident Management is available to all Alphabet customers, and we are even able to provide Accident Management services for vehicles which are not funded by us. 
Speak to your Alphabet Fleet Representative for more information – it’s quick and easy to sign up.

End-to-end service

Our team handles the accident from initial report to final completion and repairs, saving you time

Reliable repairs

We work with a network of carefully selected repair partners to ensure high-quality repairs and reliable outcomes. Our approach provides consistency, transparency, and peace of mind for your fleet

Driving the process

From initial report to final completion and repairs, our team manages communications between all parties to get your vehicles back on the road faster

Cost Management

We validate all repair costs through a robust approval framework to ensure every pound is accountable

Replacement vehicles

We offer a suite of tailored replacement vehicle options depending on the accident circumstances and your needs - including Alphabet Rent and Credit Hire via our trusted partners

Live claims tracking

We keep your drivers informed with real-time status updates via a unique claims tracking link, where they can view and manage their claim

24/7 driver support

Round-the-clock support and assistance to your drivers, advising them at the scene, getting them back on the road, and arranging vehicle repairs

Simple, centralised billing

The convenience of a single invoice for all funding, repairs, and claims

In-depth analysis

Comprehensive analysis of your ongoing costs, enabling you to manage risks and identify cost-saving opportunities more effectively

Digital Insights

Use the portal to analyse in-depth claims data, monitor costs, and optimise cost control across the fleet. Our consultants analyse your claims and collaborate with you to create an individualized plan with concrete measures for cost reduction and loss prevention

Claims process

Damaged vehicle? We've got you covered. Here’s what happens next

We recommend that you report the accident to our dedicated Accident Management team as soon as possible and once you are in a safe location.
Drivers should contact the 24-hour hotline to provide full details, complete and send the notice of claim form within the same timeframe, and, by law, also report the incident to the police within 24 hours if any damage occurred.

Don’t admit liability – this includes apologising. Switch on hazard lights and display a warning triangle. If there are injuries, damage or an obstruction, call 112. Wait in a safe place, don’t attempt to move the injured. Stay until the emergency services arrive. Collect as much information as possible.

Immediately report accidents via the Alphabet App or our 24-hour hotline. Support is always just a call away.

We transport the vehicle to one of 250 certified centres nationwide and work to get you back on the road as quickly as possible.

We communicate with all parties involved to oversee repairs, calculate costs and sort out settlements.

Track your claim in real-time via the claims tracking link, designed to keep you updated every step of the way.

Reporting an accident

  1. Report via the website

    You can get help following an accident or let us know about damage to your vehicle.

    Report here

  2. Call us

    0370 50 50 133

    This number is specifically for Accident Management and open 24/7

    0370 50 50 133