Vehicle inspections are carried out in two parts: mechanical and cosmetic. Any identified damage, both internal or external will be reported to you when requesting authorisation for the repair.
Please note: Vehicle inspections are chargeable. Please contact our Customer Service team via email at csalphabet@alphabet.co.uk to request the latest pricing information.
Vehicle valet are available upon request with 2 levels to choose from: silver and gold. Please contact our Customer Service team via email at csalphabet@alphabet.co.uk to request the latest pricing information.
Please note: excessively dirty vehicles may require a Gold Plus valet, which includes the gold valet cost with an uplift for additional labour hours
Vehicle movements are facilitated from and to Alphabet storage facilities. We are able to arrange movements between all U.K. addresses, including internal movements between driver and/or business addresses.
Vehicle movements, reallocations, delivery and collection are arranged using route planning software to enable us to react quickly to changes in logistical conditions. This ensures that movements are actioned in the most cost-effective and timely manner.
Moving a vehicle is chargeable. Please contact our Customer Service team via email at csalphabet@alphabet.co.uk to request the latest pricing information.
Vehicles are stored within a secure storage compound and we will provide full inventory records for all vehicles under our control. For those in long-term storage, a regular 60-day duty of care check is carried out to keep them roadworthy
Please note: Storing a vehicle is chargeable. Please contact our Customer Service team via email at csalphabet@alphabet.co.uk to request the latest pricing information.
Yes. The movement and storage of vehicles, along with all related services, are chargeable. If you require a copy of the latest logistics and storage charge guide, please contact csalphabet@alphabet.co.uk.
We will do our best to collect the vehicle within the preferred time slot, but this is not guaranteed due to delays caused by external factors outside of our control.
If the collection time or date needs to be rearranged, we will notify the main contact.
During your collection, the vehicle will be inspected by a collection agent who will take a picture of all 4 corners of the vehicle, plus any damage that is deemed outside of the BVRLA Fair Wear and Tear guidelines. They will not note down all imperfections on the vehicle and will take interior shots of the front and back of the vehicle, including an odometer reading and the fuel or battery level. Missing items will also be noted in this preliminary inspection.
After this has been completed the collection agent will then either drive the vehicle away or load it onto the transporter and take it to the end destination.
When the vehicle arrives in storage, a health check will be carried out and an itemised estimate will be created and reviewed. Any recommendations on repairs will be sent through.
During your delivery, the vehicle will be inspected by a collection agent who will take a picture of all 4 corners of the vehicle, as well as inside shots of the front and back of the vehicle, an odometer reading and a fuel or battery level reading.
Once the inspection has been completed, the driver will advise on any features of the car that they aware of and will happily answer any questions you may have.
If your vehicle is a petrol, diesel, or hybrid, we kindly ask that the vehicle is returned with a quarter tank of fuel.
If your vehicle is fully electric, then please ensure that the vehicle has a full charge prior to collection.
