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Alphabet will help you immediately with blocking, replacing your fuel/charging card or if you have forgotten your PIN, so that you can remain mobile at all times.

Fuel/charging card | Alphabet.com

The Alphabet fuel/charging and service card gives you maximum cost transparency and enables cashless payments. Depending on the services covered by your agreement, you can make cashless payments when charging or refuelling your car and when purchasing additional items or services such as lubricants, car washes, accessories and other shop products.
Pay using the various cards in the particular petrol station networks if you purchase fuel. If you purchase electricity for charging, the cards are accepted at nearly all petrol stations or other charging points. Depending on the scope of services provided, electricity or fuel can be purchased either in Switzerland only or throughout Europe.

You can access the reimbursement form directly here

Go to the service partner search

Has your fuel/charging card been lost or stolen? We’ll get your card blocked and ensure that you receive a replacement card as quickly as possible.

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Datenverarbeitung

I consent to Alphabet sharing my data with third parties for the purposes of processing the above-mentioned order. These third parties are obliged to comply with the valid data protection regulations. The data will not be shared for any other purposes.

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Email address

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To which fuel or energy company does your enquiry relate?

Your enquiry

Card number

You&rsquo;ll find your fuel card number in the letter we sent you containing the initial PIN for this card.

Last name

Postcode, town

Private address?

Address

Please note that the requested documents will be sent directly to this address.

Company

Agreement number

First name

What’s the reason for your enquiry?

Contact us now

We are happy to help!
You can reach us by phone from Monday to Friday from 8.00 a.m. to 5.30 p.m.
+41 58 269 65 67 (for customers) 
+41 58 269 67 54 (for dealers/service partners)
<a href="mailto:contact@alphabet.ch">contact@alphabet.ch</a>

<a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="184b752c-ff3a-40ad-bf0e-00b94950ccaf" href="/de-ch/tank-ladekarte" title="Tank-/Ladekarte">Deutsch</a> | <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="5bb635b1-6bc2-4d2d-b467-01472d0999ab" href="/fr-ch/carte-de-carburantrecharge" title="Carte de carburant/recharge">Français</a> | <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="82dd5dcc-d8ce-403f-bd2d-4f6a29e2bde2" href="/en-ch/fuelcharging-card" title="Fuel/charging card">English</a>

Fuel/charging card

Please enter the password you have received from Alphabet.