Alphabet app
Your digital companion for all services
Benefits
- Service partner search with GPS navigation: petrol and charging stations, tyre and service partners
- Submitting claims reports
- Reclaiming cash expenses
- Rapid access to lease agreement details
Claims reports
In the event of a claim, the Alphabet app gives you direct access to the Alphabet service hotline and enables you to report your claim directly via the app. You can count on round-the-clock support from a competent contact person, and there’s an FAQ section that provides detailed answers to many of the questions you may have.
Find service partners
The app also helps you to quickly find nearby service partners – such as garages, petrol stations and charging stations – when the need arises. In addition, you can access the details of your lease quickly and directly, should you need to consult them.
Reclaiming expenses
You can use the app to easily and digitally submit and reclaim cash expenses for various services, fuel or charging, for example. This means you can even do this while travelling, using your smartphone and its camera function – saving you both time and paper.
How do I get started with the app?
The Alphabet app is free of charge and compatible with common operating systems; it can be downloaded from the usual app stores. When you open it for the first time, you will be guided easily and conveniently through all of the features. You will then be required to verify your email address and add your Alphabet leasing agreement in order to see the details of your vehicle and your current lease.
Any questions?
We are happy to help! You can reach us by phone from Monday to Friday between 8.00 a.m. and 5.30 p.m.
For customers
+41 58 269 65 67
contact@alphabet.ch
For dealers/service partners
+41 58 269 67 54
carorder.fleet@alphabet.ch (vehicle orders, vehicle deliveries)
freigabe.ch@alphabet.ch (service, repairs, wheels & tyres)
