If you have taken out/arranged fleet insurance and/or claims management through Alphabet, you can report any leasing vehicle loss or damage to Alphabet Assistance directly via the Alphabet app (free from the iOS or Android app store), by submitting the completed loss/damage claim form or by calling +41 800 818 418.
Claims management
The best possible support – with no administrative burden
We deal with all the hassle involved in sorting out accident claims and take care of all the administrative work for you. We coordinate repairs with the relevant garages and negotiate directly with insurance companies regarding claims settlement.
Breakdown service
Your mobility is guaranteed
We’ll get you back on the road again. Once you have contacted Alphabet’s breakdown service hotline, we will take care of everything for you. We initiate and organise all of the necessary measures for you – from roadside assistance to a courtesy car to the shipping of spare parts and, if necessary, vehicle recovery.
Frequently asked questions
In the event of a total write-off, we will be happy to help you obtain a replacement vehicle so that you can stay mobile. Depending on the claim, either the replacement vehicle will be provided by the fleet insurer, or the costs for the replacement vehicle will be billed to the company
If you have taken out/arranged fleet insurance and/or claims management through Alphabet, you can report any loss or damage to Alphabet Assistance directly by calling +41 800 818 418.
Alternatively, you can report the loss or damage directly via the Alphabet app (free from iOS or Android app store).
Parking damage insurance covers any losses or damage to the parked, vacant vehicle caused by third parties. Claims may be subject to an excess, depending on the benefit category selected.
Fully comprehensive insurance covers any losses or damage to your own vehicle caused due to an accident or vandalism. Claims may be subject to an excess, depending on the benefit category selected.
Third party, fire and theft insurance covers any losses or damage to your own vehicle caused by theft, fire, glass breakage, landslides or collisions with animals. Claims may be subject to an excess, depending on the benefit category selected.
It is not possible to combine multiple claims. The agreed excess needs to be calculated and deducted for each individual claim.
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