Frau im Auto

Claims management

A reliable all-inclusive service

  • Overview
  • Claims management
  • Breakdown service
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Claims management

The best possible support – with no administrative burden

We deal with all the hassle involved in sorting out accident claims and take care of all the administrative work for you. We coordinate repairs with the relevant garages and negotiate directly with insurance companies regarding claims settlement.

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Fast and straightforward

The Alphabet claims management service reduces your administrative burden and speeds up the settlement process. Thanks to special terms from our suppliers, you also benefit from lower repair and processing costs.

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We’ll get you back on the road again as quickly as possible. In the event of an accident, you can reach the Alphabet team 24 hours a day. Our claims management staff will arrange all of the services required – we will provide optimal support on the spot, organising the breakdown service, a courtesy car, repairs and the insurance-related aspect of the accident, whether in Switzerland or abroad.

Your benefits

  • image of checkFilledReport claims quickly and easily using the Alphabet app*
  • image of checkFilledArrangements for the towing or recovery of your vehicle
  • image of checkFilledProvision of a courtesy car
  • image of checkFilledCoordination of the repairs to your vehicle
  • image of checkFilledNegotiation with the insurance company to settle the claim

*Available free from the iOS or Android app store

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Did you know that Alphabet processes

over 50,000 claims

every year?

Breakdown service

Your mobility is guaranteed

We’ll get you back on the road again. Once you have contacted Alphabet’s breakdown service hotline, we will take care of everything for you. We initiate and organise all of the necessary measures for you – from roadside assistance to a courtesy car to the shipping of spare parts and, if necessary, vehicle recovery.

Accident management by alphabet
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Anytime and anywhere

Our goal is to get you where you need to be. Should anything get in the way, we are here to help with our breakdown service, 24 hours a day – both in Switzerland and abroad. Throughout the entire process, we deal with all the administrative work for you.

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Europe-wide standard

We will respond right away and take care of everything for you – whether you are in Switzerland or abroad. We work with specialist providers all over Europe to ensure that set procedures and precisely defined standards are maintained. You can expect first-class service, wherever you are in Europe.

Your benefits

  • image of checkFilledFree breakdown service hotline 24 hours a day
  • image of checkFilledWe’re always there for you – whether you’re in Switzerland or abroad
  • image of checkFilledWe provide you with on-the-spot support
  • image of checkFilledWe organise the recovery of your vehicle
  • image of checkFilledWe take care of everything for you

Any questions?

We are happy to help!

You can reach us by phone from Monday to Friday between 8.00 a.m. and 5.30 p.m.

+41 58 269 65 67 (for customers)
+41 58 269 67 54 (for dealers/service partners)

Contact us now