Claims management
A reliable all-inclusive service
Claims management
The best possible support – with no administrative burden
We deal with all the hassle involved in sorting out accident claims and take care of all the administrative work for you. We coordinate repairs with the relevant garages and negotiate directly with insurance companies regarding claims settlement.
Fast and straightforward
The Alphabet claims management service reduces your administrative burden and speeds up the settlement process. Thanks to special terms from our suppliers, you also benefit from lower repair and processing costs.
24/7
We’ll get you back on the road again as quickly as possible. In the event of an accident, you can reach the Alphabet team 24 hours a day. Our claims management staff will arrange all of the services required – we will provide optimal support on the spot, organising the breakdown service, a courtesy car, repairs and the insurance-related aspect of the accident, whether in Switzerland or abroad.
Your benefits
- Report claims quickly and easily using the Alphabet app*
- Arrangements for the towing or recovery of your vehicle
- Provision of a courtesy car
- Coordination of the repairs to your vehicle
- Negotiation with the insurance company to settle the claim
Did you know that Alphabet processes
over 50,000 claims
every year?
Breakdown service
Your mobility is guaranteed
We’ll get you back on the road again. Once you have contacted Alphabet’s breakdown service hotline, we will take care of everything for you. We initiate and organise all of the necessary measures for you – from roadside assistance to a courtesy car to the shipping of spare parts and, if necessary, vehicle recovery.
Anytime and anywhere
Our goal is to get you where you need to be. Should anything get in the way, we are here to help with our breakdown service, 24 hours a day – both in Switzerland and abroad. Throughout the entire process, we deal with all the administrative work for you.
Europe-wide standard
We will respond right away and take care of everything for you – whether you are in Switzerland or abroad. We work with specialist providers all over Europe to ensure that set procedures and precisely defined standards are maintained. You can expect first-class service, wherever you are in Europe.
Your benefits
- Free breakdown service hotline 24 hours a day
- We’re always there for you – whether you’re in Switzerland or abroad
- We provide you with on-the-spot support
- We organise the recovery of your vehicle
- We take care of everything for you
Any questions?
We are happy to help! You can reach us by phone from Monday to Friday between 8.00 a.m. and 5.30 p.m.
For customers
+41 58 269 65 67
contact@alphabet.ch
For dealers/service partners
+41 58 269 67 54
carorder.fleet@alphabet.ch (vehicle orders, vehicle deliveries)
freigabe.ch@alphabet.ch (service, repairs, wheels & tyres)
