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You’ll find the most important services here.

  • Overview
  • Service partner search
  • Damage claims
  • Fuel/charging card
  • Reimbursement of cash expenses
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Service partner search

Do you have a concern regarding your vehicle and need a service partner, dealer or garage that can perform a service or similar for you? Then use the service partner search to find the most suitable partner in your area.

Find a partner

Damage claims

Is your vehicle damaged? Or do you need the breakdown service? Then we’ll be glad to help and take care of everything for you. To report the damage, please use the Alphabet app, the claim form or the phone hotline on +41 800 818 418.

Find out more
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Fuel/charging card

Do you need a new PIN for your fuel/charging card? Or do you want us to block your card, as you’ve lost it? Then please use our dedicated request form.

Form for card replacement/blocking
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Reimbursement of cash expenses

Have you had to pay vehicle costs yourself as an exception? If these costs are covered by your agreement, you can simply submit them to Alphabet, and we will reimburse you with no hassle. You can do this either via the Alphabet app or by submitting a reimbursement request.

Find out more

Any questions?

We are happy to help!

You can reach us by phone from Monday to Friday from 8.00 a.m. to 5.30 p.m.

+41 58 269 65 67 (for customers)
+41 58 269 67 54 (for dealers/service partners)

Contact us now
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