Drivers
You’ll find the most important services here.
Service partner search
Do you have a concern regarding your vehicle and need a service partner, dealer or garage that can perform a service or similar for you? Then use the service partner search to find the most suitable partner in your area.
Damage claims
Is your vehicle damaged? Or do you need the breakdown service? Then we’ll be glad to help and take care of everything for you. To report the damage, please use the Alphabet app, the claim form or the phone hotline on +41 800 818 418.
Fuel/charging card
Do you need a new PIN for your fuel/charging card? Or do you want us to block your card, as you’ve lost it? Then please use our dedicated request form.
Reimbursement of cash expenses
Have you had to pay vehicle costs yourself as an exception? If these costs are covered by your agreement, you can simply submit them to Alphabet, and we will reimburse you with no hassle. You can do this either via the Alphabet app or by submitting a reimbursement request.
Any questions?
We are happy to help! You can reach us by phone from Monday to Friday from 8.00 a.m. to 5.30 p.m.
For customers
+41 58 269 65 67
contact@alphabet.ch
For dealers/service partners
+41 58 269 67 54
carorder.fleet@alphabet.ch (vehicle orders, vehicle deliveries)
freigabe.ch@alphabet.ch (service, repairs, wheels & tyres)
