Claims report
Report an accident or a breakdown
Anytime, anywhere
We’ll get you back on the road again as quickly as possible. In the event of an accident, you can reach the Alphabet team 24 hours a day. Our claims management staff will arrange all of the services required – we will provide optimal support on the spot, organising the breakdown service, a courtesy car, repairs and the insurance-related aspect of the accident, whether in Switzerland or abroad.
Your benefits
- We take care of everything when you submit a claim
- 24-hour hotline for your drivers
- Reduction in consequential costs
- Digital claims cockpit for more transparency
- Up-to-date information on a claim’s current status
How to report a claim
With Alphabet, you can report an accident or a breakdown directly and conveniently via telephone or app, 24 hours a day. Do not hesitate to contact us – we will coordinate any necessary repairs and process any insurance claims on your behalf.
Via the Alphabet app
With the Alphabet app, reporting any claims is straightforward, quick and easy. Simply contact the claims centre directly – you can even send us pictures of any damage.
By phone
To make a claim by phone, just call +41 800 818 418.
What do I do in the event of a claim?
The Alphabet app can do even more
Alphabet focuses on you. Contact us quickly and easily via the Alphabet app and enjoy access to our services 24 hours a day. Do you want to report a claim or cash expenses? You can now submit your applications in connection with your leased vehicle via the Alphabet app, saving you valuable time. In addition, the app gives you access to information on the lease term and mileage, as well as an overview of the services included and the end date of your lease agreement. Aside from the nearest fuel, tyre and garage partners, you can now also quickly find a nearby bodywork partner.
FAQ regarding accidents and claims
Here you can find the answers to frequently asked questions on accidents and claims.
Any questions?
We are happy to help! You can reach us by phone from Monday to Friday from 8.00 a.m. to 5.30 p.m.
For customers
+41 58 269 65 67
contact@alphabet.ch
For dealers/service partners
+41 58 269 67 54
carorder.fleet@alphabet.ch (vehicle orders, vehicle deliveries)
freigabe.ch@alphabet.ch (service, repairs, wheels & tyres)
