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Once you have submitted your claim, Alphabet will take care of everything and get you back on the road as quickly as possible.

Claims report | Alphabet.com

We’ll get you back on the road again as quickly as possible. In the event of an accident, you can reach the Alphabet team 24 hours a day. Our claims management staff will arrange all of the services required – we will provide optimal support on the spot, organising the breakdown service, a courtesy car, repairs and the insurance-related aspect of the accident, whether in Switzerland or abroad.

<h3>How to report a claim</h3>
With Alphabet, you can report an accident or a breakdown directly and conveniently via telephone or app, 24 hours a day. Do not hesitate to contact us – we will coordinate any necessary repairs and process any insurance claims on your behalf.

With the Alphabet app, reporting any claims is straightforward, quick and easy. Simply contact the claims centre directly – you can even send us pictures of any damage.

To make a claim by phone, just call +41 800 818 418.

Download, print out and fill in the form, then scan it and send it to the Alphabet claims centre.

Put your safety vest on and secure the accident site.

Call the police if people are injured or the situation is unclear or if you are not certain who is to blame. Write down the name and district of the police officer that arrived on the scene.
Never sign an admission of guilt or a document waiving claims for damages from third parties.

Document the accident damage at the scene with a sketch or photographs and take all the details of the other party involved in the accident.

Report the claim immediately using the Alphabet app. With the “Claims report” function, you can enter all of your details as well as comprehensive information about the other party involved in the accident and any third parties, such as witnesses or other injured parties. It is also possible to send photographs and other details regarding the circumstances of the accident and the location directly to the Alphabet claims centre. Alternatively, you can report any claims by calling the 24-hour hotline on +41 800 818 418.

More on the Alphabet app

Alphabet focuses on you. Contact us quickly and easily via the Alphabet app and enjoy access to our services 24 hours a day. Do you want to report a claim or cash expenses? You can now submit your applications in connection with your leased vehicle via the Alphabet app, saving you valuable time. In addition, the app gives you access to information on the lease term and mileage, as well as an overview of the services included and the end date of your lease agreement. Aside from the nearest fuel, tyre and garage partners, you can now also quickly find a nearby bodywork partner.

Go to FAQ

Here you can find the answers to frequently asked questions on accidents and claims.

Contact us now

We are happy to help!
You can reach us by phone from Monday to Friday from 8.00 a.m. to 5.30 p.m.
+41 58 269 65 67 (for customers) 
+41 58 269 67 54 (for dealers/service partners)
<a href="mailto:contact@alphabet.ch">contact@alphabet.ch</a>

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Claims report

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