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When are you entitled to a replacement vehicle?

In case of an accident, damage or theft

Provided this has been included in the lease contract, you will receive a replacement vehicle if your leased vehicle is damaged or stolen. If your vehicle needs to be repaired, you will be given a replacement vehicle for the entire duration of the repair work. If your vehicle is stolen, you will be given a replacement vehicle for one month.

In case of repairs

For repairs expected to take more than 24 hours, Alphabet Rent can provide a replacement vehicle unless the contract terms state otherwise. If you hire a replacement vehicle without permission, the cost will be passed on to your employer. If you are using a replacement vehicle for an extended period, please ensure that you comply with the maintenance and repair rules.

In case of vehicle breakdown

If your lease vehicle breaks down, you will receive a replacement vehicle free of charge for up to five consecutive days while it is being repaired.

Good to know

  • If you have an Alphabet Fuel Pass, you can use it for the replacement vehicle. 
  • Please make sure to sign off your replacement vehicle at all times by getting in touch with our Driver Center at drivercenter@alphabet.be or via Fleet Agent.

Questions about this service?

Contact our Driver Center by phone or via the button below.

  • Mon - Fri   08:00 - 17:30

  • +32 (3) 459 54 30
Send us an email