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When are you entitled to a replacement vehicle?

Accident, damage or theft

As soon as we have your form and as soon as you have taken your vehicle in to the repairer’s, a replacement vehicle will be arranged (provided this has been agreed with your employer under the terms of the contract). You can use the replacement vehicle for the entire duration of the repair. In the event of theft, you will be given a vehicle car for a month.

Repairs

For repairs set to take longer than 24 hours, Alphabet Rent can arrange a replacement vehicle (unless specified otherwise in the terms of the contract). If you decide to hire a replacement vehicle without permission, the cost will be passed on to your employer. If you are using a replacement vehicle over a protracted period of time, please make sure you act in compliance with the rules on maintenance and repair.

Vehicle breakdown

A replacement vehicle will be provided free of charge for a maximum of five consecutive days during the repairs.

Important information about replacement vehicles

  • If you have an Alphabet Fuel Card, you can continue to use the pass for the replacement vehicle. 
  • Please make sure to sign off your replacement vehicle at all times by getting in touch with our Driver Center department at drivercenter@alphabet.be or via Fleet Agent.

How can we help you?

If you have any questions regarding your replacement vehicle, please contact the Driver Centre.

  • +32 (3) 459 54 30
Contact us via mail