The technical maintenance of your Alphabet car should be carried out in full accordance with the manufacturer's instructions. 

• Do you drive a MINI or BMW? If so, please contact an official Belgian dealer of the make. 
• Do you drive another car? Then you can make an appointment with an official Belgian dealer of the make or with one of our independent repairers. 

If you wish, Alphabet will be happy to advise you when making a first  maintenance appointment. All formalities are handled by Alphabet directly with the dealer or independent repairer.

You can check this in the car's owner's manual or by calling the dealer. This varies greatly depending on the brand of the car, type of engine,...

Do you drive a MINI or BMW? Then you can go to an official dealer of the car make for repairs. Other cars can go to an official dealer of the car make for repairs or choose one of the independent repairers from our list. Find a repairer near you.

If you wish, Alphabet will be happy to advise you on this.

For repairs set to take longer than 24 hours, the Alphabet Service Team can arrange a replacement car (unless specified otherwise in the terms of the contract). If you decide to hire a replacement car without permission, the cost will be passed on to your employer. If you are using a replacement car over a protracted period, please make sure you act in compliance with the rules on maintenance and repair.  If you have an Alphabet Fuel Pass, you can continue to use the pass for the replacement car.

Please make sure to always sign off your replacement car via Fleet Agent or drivercenter@alphabet.be.