Skip to main content
Alphabet Login

Window damage

Your car is insured against window damage. In all cases, repairs or replacements must be handled by an Alphabet-approved repairer (Autoglass Clinic & Carglass), whether in Belgium or abroad. If the chipping in your windshield is smaller than a 2-euro coin, having this repaired will prevent the burst from spreading across your windshield, whilst restoring the windshield to its original strength. 

 

In case of glass breakage, please contact the Alphabet Service Line at 078/05 00 48 at any time. 

Reporting damage

Be sure to bear in mind the following to ensure a swift follow-up of the damage sustained: 

 

  • Please send Alphabet a fully completed (both sides) and signed notice of claim form within 24 hours. To ensure swift processing, you can always fill in your form here.
  • Please make sure you specify the car’s number plate in all correspondence with Alphabet.
  • Upon receipt of the claim form, you will be contacted by the repairer selected by you to have the damage repaired as soon as possible.
  • In case of damage involving a third party, please provide Alphabet with your original European accident report form at your earliest convenience.

 

Once we have received your form and the verhicle is with the repairer, we will arrange for you to have a replacement vehicle, in accordance with the terms of your contract.

View the claim form

Theft

In the event of theft or attempted theft:

 

  • You must file a report with the relevant authorities within 24 hours and notify Alphabet immediately.
  • All original keys and remote controls must be submitted to Alphabet.
  • If the theft occurred abroad, report it to the local authorities; upon your return to Belgium, report it again to the relevant authorities.

 

In the event of loss or theft of the registration certificate or certificate of conformity:

 

  • Report this immediately to the relevant authorities.
  • Send the original documents to Alphabet as soon as possible so that we can request replacement documents.
  • Keep a copy of the report in the vehicle until the situation has been resolved.

 

If your leased vehicle is stolen, you will be provided with a replacement vehicle for one month.

Useful links

Claim form

Report your damage online for even smoother processing.

Go to the form

Body repair shops

Consult our list of body shops.

BMW & MINI body repair shops

Consult our list of body repair shops for BMW & MINI