Skip to main content
Alphabet Login

Travelling abroad

    

Car breakdown

Calll Alphabet Assistance

Having your car break down on you can put a dampener on things, especially abroad. Which is why Alphabet automatically includes a roadside assistance/car breakdown formula for all lease cars, called Alphabet Assistance. Whether you are dealing with a mechanical defect or an accident, our roadside assistance immediately springs into action to ensure you to continue to remain mobile. 

 

The Driver Info Card in your documentation pouch provides an overview of all the covers. Together with VAB, Alphabet will make every effort to help you as quickly as possible. 

 

You can reach Alphabet Assistance 24/7 at +32 (0) 78 15 05 35 Along the motorways in France, you are required to use the orange emergency roadside telephones.

Motoring abroad vehicle permit

If you want to travel with your lease car to:

 

  • A country within the Schengen Area: you must be in possession of a valid insurance certificate on which these countries are mentioned.
  • A country outside of the Schengen Area (Andorra, Azerbaijan, Bosnia-Herzegovina, Morocco, Montenegro, Serbia, Tunisia, Macedonia (F.Y.R.O.M.), Turkey., …): request a certificate via drivercenter@alphabet.be and a mandatory additional certificate via travel.mobeyond.eu (costs at your own expense). Without this document, Alphabet Belgium does not authorize you to enter these countries.

 

Attention! It is forbidden to travel by car to war zones or one of the following countries:
Albania, Israel, Iran, Moldavia, Russia, Belarus, Georgia, Kosovo, …

Request a certificate
Request an additional certificate

What about my passengers?

Your lease contract includes travel assistance for all problems that occur when using your car in Belgium and abroad. Cases not related to the use of your lease car are not covered. 

 

Our partner VAB enables you to take out supplementary coverage to give you and your passengers full protection. For further information, please contact VAB directly. 

Avoid breakdowns or repairs while travelling

Final check before departure

Controleer of uw rijbewijs, een geldig verzekeringsbewijs, inschrijvingsbewijs, gelijkvormigheidsattest en een Europees aanrijdingsformulier aan boord is