Returning Your Vehicle
Returning your vehicle
Buying your vehicle
Extending your contract
Returning your vehicle
How to return your lease vehicle
Before we collect your vehicle
We ask that you prepare your vehicle for collection:
- Ensure all items that you received with the vehicle are present (spare keys, charging cables, book packs, etc.)
- Make sure the vehicles MOT is valid, and exceeds the collection date by at least 2 days
- Clean the vehicle inside and out, and fill at least a quarter tank of fuel (or a full charge for EVs)
- For data-protection, you must clear on-board computers of any personal/business data. If you have any questions about preparing your vehicle for collection, you can speak to our experienced team at vehiclecollections@alphabet.co.uk.
What we look for during collection
One of our trained inspectors will carry out an inspection of your vehicle, before an Alphabet driver collects it. It's vital that you are present when our appointed logistics company inspects your vehicle, as you'll be required to sign the report and confirm that you agree with the stated return condition.
It is your responsibility to return your vehicle in a legal, roadworthy condition. This means it should not have:
- An expired MOT
- A flat battery
- Any tyre tread below 1.6mm, or punctured
- Warning lights displayed on the dashboard
- Windscreen chips over 10mm in the driver's line of sight
- Windscreen chips over 40mm out of the driver's line of sight
Failure to prepare your vehicle accordingly may result in a failed collection, which will incur a charge of £144 (incl. VAT). You can access the BVRLA Fair Wear & Tear Guidelines here.
After your vehicle has been collected
Once your vehicle has been collected, you may be subject to End of Contract charges. These will depend on the condition you return your vehicle in, and any excess mileage covered.
We recommend checking your contract so that you can plan ahead for these or avoid them altogether.
Excess mileage
Late hire
Damages and replacements
Upon inspection of your vehicle, any damage beyond fair wear and tear and any missing items will be subject to charge. We use the BVRLA industry standard to determine fair wear and tear. You can see our full list of damage recharges here.