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Data Privacy Statement

In order for you to be able to use some of the services within the AlphaGuide app, your personal data will be required. The protection of the processed personal data is of importance to us. The following information will give you an overview of how we handle your personal data. It is important to note that no personal data will be processed without you giving your consent. Additionally the services within the app differ by country and/or app version.

A. What personal data does AlphaGuide collect? 
+ Contact data

  • e.g. first name, family name or email which directly identifies you

+ Contract data

  • e.g. contract number or mobility service data which is vehicle centric data for e.g. vehicle identification number/vehicle registration number

+ Location based data: 

  • your position on the map in relation to the POI search 
  • the start and end point in Ride registration
  • your location of accident in Damage report
  • your location in Road Side Assistance

+ Customer Interaction Data

  • e.g. user behaviour (page visits/clicks) and mobile app usage collected by Flurry Analytics on behalf of AlphaGuide

 

B. Why AlphaGuide collects this personal data? 

+ Contact data 

  • is collected to verify or distinguish you from other users and in some cases for contact purposes, e.g. to email you about a response with regard to your feedback

Contract Data

  • are collected in the app features where it is necessary to identify or link your contract options and also the vehicle in question

+ Location based data:

  • in the Points of Interest (POI) search your position on the map is only used to ascertain your actual position in relation to what is near you. This is only stored on your phone.
  • the Ride registration app collects only your start and end-point to indicate your journey points. This is only stored on your phone. 
  • Damage report collects the place of the accident in your report to assist in claim proceedings. This is stored both on your phone and processed by your local Alphabet department responsible for Damage Reports.
  • Road Side Assistance collects your location in order to be able to send help to exactly where you are. This is processed by your local Alphabet department responsible for Road Side Assistance and the selected Road Side Recovery third party. 

+ Customer Interaction Data

  • This data is used solely for improving the app through performance and usability optimization, including bug fixing and app malfunction
  •  No user will be identified based on their usage behaviour as AlphaGuide receives only aggregated data (e.g. amount of users in a certain period of time, amount of users per device type, length of a session) from Flurry Analytics

 

C. Who AlphaGuide might share the personal data with? 

Contract Data

  • Damage report - your personal data will be processed internally only by the Alphabet department responsible for Damage Reports in your market, except in the following countries where it is transferred to third party processors, that is, in Spain (marsh.com), Sweden (lfz.se) and Switzerland (schadenzentrum.ch
  • Request service -  your personal data will be processed internally only by the Alphabet department responsible for service booking in your market, except in Spain where it is transferred to a third party (unisono.es;marsh.com)
  • Expense & refund - your personal data will be processed internally only by the Alphabet department responsible for expenses & refunds in your market
  • Feedback function - your personal data is processed internally within Alphabet only.
  • License Check - This is a service only available for the German market, offered by a third party, Wollnikom. AlphaGuide will not share any of your personal data with the Wollnikom.

+ Customer Interaction Data

  • No usage data of yours will be collected unless you provide your consent
  • Flurry Analytics, (a US based entity owned by Oath Inc. a subsidiary of Verizon Communications) collects only your app usage related data on behalf of AlphaGuide. 

All the other features not listed above do not share any personal data at all.