Order and delivery
Alphabet Polska orders a vehicle from a supplier (dealer or manufacturer) on the basis of a signed and accepted vehicle order - in accordance with the template attached to the vehicle leasing agreement.
The vehicle order is prepared by an Alphabet Polska employee on the basis of the car leasing offer approved by the Customer. It is then sent to the client for official confirmation. The completion date is specified when ordering the vehicle.
Employees of Alphabet Polska will arrange with you the details of handing over the vehicle after its registration and confirmation of readiness for release by the supplier. Most often, in fleet leasing, cars are picked up by drivers at dealers of given brands. You can indicate the preferred place and date of delivery or collection of the vehicle.
If such are the provisions of the contract, the date and place of delivery of the vehicle can be agreed individually. In such a situation, the cars are delivered to the place indicated by the customer.
Installation of additional devices is acceptable if it is done in a non-invasive manner. After the end of the lease, these devices (CB, handsfree) should be removed without leaving any permanent traces. In the case of a towbar, we need permission from your company's fleet manager, and the installation costs will be re-invoiced to your company. When returning the car, the hook must remain on the car. Please send such consent to the address: serwis@alphabet.pl
The registration fee is normally included in the installment. In the case of special boards, the cost is PLN 1,000
Logistics
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Are you waiting for your vehicle delivery or pick-up? You can choose a convenient date and location. Please complete the following form, leave your contact details and we will contact you. You can also write to us at: dostawa@alphabet.pl
Contract Termination and Vehicle Purchase
Information about the upcoming return of the car is included in the vehicle schedule.
About 6 months before the end of the contract, the Contract Management Department sends an email with information about the approaching end of the contract. Another reminder is sent about 1 month before the end of the contract.
Car users can check the end date of the contract after logging into the Alphabet App.
The user returns the car to one of the Alphabet deposit yards:
- Janki (near Warsaw) - Mszczonowska 3a Street, 05-090 Janki
tel. +48 512 411 399 - Natolin (near Warsaw) - Natolin 56B, 05-825 Grodzisk Mazowiecki
tel. +48 512 512 301 - Katowice (Autocom Mikołów) - Gliwicka 98 Street, 43-195 Mikołów
tel. +48 511 511 819
Cars covered by the door-to-door service are picked up directly from the user, after prior arrangement.
During the handover of the car, the user will be asked to complete and sign the vehicle return report in the presence of an Alphabet Polska representative.
Additionally, please make sure that:
1. All elements of factory and additional equipment, the cost of which was included in the leasing installment, are in the car and none of them have been damaged? (e.g. jack, spare wheel, wheel wrenches, accessories, audio-video equipment, roof rack, etc.)
2. Have all devices not constituting factory and additional equipment been removed from the car? (e.g. handsfree, CB radio, monitors, etc.)
3. Have you removed all personal items from the car? (glasses, mobile phone, etc.)
4. Has the car been washed and its interior free of persistent and unpleasant odors (e.g. tobacco, animal odors)?
5. Have all inscriptions and advertising signs stuck to the car been removed without leaving paint damage or discoloration?
6. The listed documents are in the car, because the lack of any of them is associated with the following costs:
- all issued keys along with remote controls for the alarm, etc. (2 or more depending on the vehicle brand)
- registration certificate with the current technical examination
- service book completed and stamped with each technical service
Users should be reminded that the car is clean at the time of return and that all private items have been taken from it. If the car returned to our company is in a condition indicating its improper use, the costs of its repair will be charged to your company.
After the end of the contract, the Contract Management Department settles the actual mileage of the car recorded on the car return report in relation to the Mileage Limit specified in the contract. In the event of discrepancies, the Customer may be charged an additional cost.
The condition of the vehicle after the end of the contract is assessed by an independent company. Based on the appraiser's valuation, your company may be charged with the cost of excessive wear and tear of the car. It is determined in accordance with the applicable PZWLP Vehicle Return Guide - passenger cars and PZWLP Vehicle Retur Guide - delivery cars
The PZWLP Vehicle Return Guide (Polish Vehicle Rental and Leasing Association) is a widely recognized standard on the market applicable when returning cars to CFM after the end of the long-term fleet rental period. The first publication of this type was published in 2007.
PZWLP Vehicle Return Guides provide comprehensive and detailed information on acceptable and unacceptable (i.e. not within the limits of the so-called normal use) car damage after the long-term rental period. In addition to precise descriptions, they also contain photos showing examples of vehicle defects. Thanks to this, they are a very useful tool both for CFM companies and entrepreneurs using fleets as part of long-term rental, allowing to significantly simplify, systematize and shorten the process of returning cars.
Yes, it is possible to purchase the vehicle after the lease period.
Below are instructions on how to receive a price quote for your vehicle:
1. The person administering the vehicle requests the return of the vehicle and the termination of the contract.
2. On the return date, mark the box: "Driver's option to purchase the vehicle" YES and provide the contact information of the person interested in purchasing it.
3. Mandatory return of the vehicle will help determine its actual price, reflecting the vehicle's condition after its period of use.
4. The quote will be sent to the interested party (indicated on the report) by the depository after the description by an SGS appraiser.
5. The decision deadline is 2 days from receipt of the offer to the email address provided.
6. Pick-up - the vehicle is delivered by the salesperson submitting the purchase offer from one of our depositories:
- Janki (near Warsaw) - ul. Mszczonowska 3a 05-090 Janki
Tel. +48 512 411 399 - Natolin (near Warsaw) - Natolin 56B, 05-825 Grodzisk Mazowiecki
Tel. +48 512 512 301 - Katowice (Autocom Mikołów) - Gliwicka Street 98, 43-195 Mikołów
Tel. +48 511 511 819
Benefits of purchasing a vehicle after a technical assessment:
- Better knowledge of the technical condition
- Free assessment of the vehicle's current condition by a Macadam appraiser
- Option to purchase by the person indicated in the report
Table of fees and commissions
Download the current table of fees and commissions
Have any questions? Contact our Customer Service Office
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Pon - Pt 09.00 - 17.00
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+48 22 820 56 80
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bok@alphabet.pl