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Info for you as a mobility user

Find an answer on all your questions and drive carefree.

Fleet Agent

Hot topics

Tire switch

If you have any questions about your tyres, please do not hesitate to contact our Alphabet Tire Line at + 32 (0) 78 05 00 48 or tireline@alphabet.be.

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What to do in case of?

Order your car

You can simply calculate and order your company car with our online tool Fleet Agent. 

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Delivery of your car

The most frequently asked questions concerning the delivery of your lease car. 

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Breakdown

In case of breakdown or damage, you can contact Alphabet’s roadside assistance dispatch centre: 24/7 at +32 (0) 78 15 05 35.

Roadside assistance is available if your car leaves you stranded as a result of breakdown, an accident, fire, theft or vandalism, which prevents you from continuing your journey driving the vehicle.

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Repair and maintenance

Does your car need maintenance or repair? Just take your car to the garage, without any further formalities. Alphabet will take care of all the rest.

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Technical inspection

The fee for the technical inspection is included in your leasing rate. Alphabet provides you a voucher that you can use to pay with in the inspection center of your choice.

When should you take your car to the technical vehicle inspection?

  • Passenger cars without tow bar: after 4 year
  • Light trucks: yearly
  • Passenger cars with tow bar < 750 kg : after 4 year
  • Passenger cars with tow bar >750 kg: yearly

Get a voucher >

Tire switch

If you have any questions about your tyres, please do not hesitate to contact our Alphabet TireLine at + 32 (0) 78 05 00 48 or tireline@alphabet.be .

We have listed the most frequently asked questions >

Fuel card

If your company opted for the Alphabet fuel system, you have an Alphabet Fuel Pass which you can use to fill up 24/7 at a large number of petrol stations.

Depending on the system chosen by your company, you will reiceive:

Network Fuel Card

Fleet Fuel Card

Shell

Total

National or International

National or European

National or European

National, Benelux or European

Convenient solution with extensive coverage in Belgium and abroad

Best distribution in Belgium

Most competitive prices for smaller quantities

Discount for large quantities

Esso, Shell, Q8, DATS24, Lukoil and Total*

Total, Q8 and Texaco

   

You will always receive a secret PIN code with your fuel card. Enter your kilometre reading at every refuelling session. This is important for the accuracy of the reports provided by Alphabet to your company.

(*As of 1 January 2019 it will no longer be possible to refuel at Total using this card)

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Glass repair

Your car is insured against window damage. In all cases, repairs or replacements must be handled by an Alphabet-approved repairer (Autoglass Clinic & Carglass), whether in Belgium or abroad. If the chipping in your windshield is smaller than a 2-euro coin, having this repaired will prevent the burst from spreading across your windshield, whilst restoring the windshield to its original strength. 

In case of glass breakage, please contact the Alphabet Service Line at 078/05 00 at any time. 

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Damage report

Be sure to bear in mind the following to ensure a swift follow-up of the damage sustained: 

  • Please send Alphabet a fully completed (both sides) and signed notice of claim form within 24 hours. To ensure swift processing, you can always fill in your form here

  • Please make sure you specify the car’s number plate in all correspondence with Alphabet.

  • Upon receipt of the claim form, you will be contacted by the repairer selected by you to have the damage repaired as soon as possible. 

  • In case of damage involving a third party, please provide Alphabet with your original European accident report form at your earliest convenience.

To the damage reporting form >

Learn more >

Theft

In case of theft or attempted theft, it is imperative that you press charges within 24 hours with the competent authorities and immediately notify Alphabet. In which case all original keys and remote controls must be presented to Alphabet.

In case of loss or theft of the vehicle registration certificate or the certificate of conformity it is imperative that you immediately press charges with the police. The original police statements recording the filed loss or theft must be sent to Alphabet as soon as possible to enable us to create new documents. Copies of these police statements must be kept inside the car at all times.

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Travelling abroad

Everything you need to know when you travel abroad. 

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End of contract and return car

Returning your lease car : the different steps 

  • Your car fleet manager will contact you as soon as the maximum number of kilometres or the planned contract duration is reached. 
  • You will then be contacted by our Belcar partner to arrange the time and place for the vehicle to be checked in. 
  • You are expected to be present and to tender your vehicle in a clean and tidy condition including the original vehicle documents (application form, certificate of conformity and insurance certificate) along with all the keys. Our Car Controller will take around twenty minutes to inspect the vehicle and to draw up and sign the car check-in document.

Be sure to use our checklist and brochure about end of contract>

Buy your lease car

Did you know that you can purchase your own lease car at the end of its contract? As a matter of fact, nobody knows the vehicle better than you. Moreover, Alphabet offers you excellent conditions like a 1-year warranty and 1 year roadside assistance!

Learn more >

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Other mobility options

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