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Read here the answers to our FAQ

Want to know more about Alphabets products and services? Take a look at our frequently asked questions.

Discover here the answers to our frequently asked questions

Is my company ready to make the switch to electrified vehicles?

Basically, anyone can drive electric. Whether it is the best choice depends on two main factors: are employees able to charge their car? And what is their daily travel pattern? For a more in-depth analysis of this pattern, we will analyse your fleet using our adapted tools.

Are you curious if you can make your fleet greener? Find out right away with our EV-tool.

Is electric driving sustainable?

Electric driving is sustainable because no extra CO2 emissions are being produced while driving an electric car. If the car is charged with green power, it is even more sustainable. At Alphabet Belgium, we require our suppliers to supply green electricity.

Which charging infrastructure should I provide as a company?

 This entirely depends on the company premises, the facilities at the employees' home and local, public facilities. But we are happy to help you determine what is the right charging infrastructure for your situation.

How do I know if my installation is adequate or whether adjustments need to be made?

An inspection is carried out before a charging station is installed. This will show whether your electrical installation is adequate or not. If changes need to be made, you will have to consult either your grid operator or your electrician, depending on the nature of the changes.

How does the reimbursement of the electricity I use to charge my vehicle work?

Your charging station registers the kWh flowing to your vehicle. Based on this registration, your energy supplier will repay you a fixed amount per kWh each month. 

You still pay your energy supplier, but you recover the part for charging your vehicle. We do recommend having your monthly advance invoice increased to avoid surprises in your final settlement.

How long does it take to charge an EV?

The charging time of an electric vehicle depends on several factors. The most important are : the (usable) capacity of the battery, the capacity of the charging station and the on-board charger of the vehicle. Note that the charging capacity of the vehicle’s battery also plays a role.

To calculate how long an EV needs to charge, divide the usable battery capacity by the capacity of your charging station.

Eg. Hyundai Ioniq 5: 73 kW (Battery capacity) / 22 kW (Charging station) = +-3h 30 min.

Please note that the vehicle’s on-board charger has a maximum capacity. If this maximum charging capacity is lower than the capacity of the charging stations, the capacity of the on-board charger determines the effective charging capacity of the vehicle.

With which power can a home charging station be installed?

Home charging stations with the following capacities can be installed:

A domestic socket (“standard socket”) is 2.3 kW. It is not recommended to charge an EV using a domestic plug. Not only does it take a very long time, but it can also be dangerous. A domestic socket is not designed for prolonged use and will therefore heat up, which may cause a fire hazard.

We recommend installing a future proof charging station: a charging station that can supply 22 kWh, even if your vehicle does not require this or your electricity grid cannot (or not yet) deliver 22 kWh. The power can be limited to the necessary/available power with a minor adjustment.

Can third parties charge on my charging station?

Yes, that is possible, provided they have their own charging card, and your charging station is set up as a public charging point. You will receive the payment for the kWh used, and the owner of the charging card will receive the invoice.

Where can I find public charging stations?

Public charging is possible at all charging stations of providers with whom our partner has a roaming agreement. At least 80% of the charging stations in Belgium are in our partner's roaming network, and this network is expanding daily. The most recent list of roaming partners can be found via this link.

Some useful apps to see where public charging stations are located are Chargemap (also integrated into our AlphaGuide App) and Smoov.

Does the lease contract for an electric vehicle allow you to temporarily switch to another vehicle, such as a fuel/hybrid vehicle (e.g.: for long distance journeys)?

Yes. Via Add-On Mobility, between EUR 35 and EUR 100 of the budget can be set aside per month, which can be used to temporarily rent a vehicle from our Short Term Rental fleet.

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