Maintenance & Repair
Does your car need maintenance or repair? You just need to make an appointment with the dealer, without any further formalities. Alphabet will take care of all the rest. Your safety is our priority.
All maintenance of your Alphabet car must happen in strict compliance with the car manufacturer’s instructions by an official car make dealership. You choose which dealer you take the car into. If you like, Alphabet will be happy to assist you in choosing a dealership for the vehicle’s first service. All formalities are handled directly by Alphabet with the dealer.
Like a technical service, repairs must be done at an official car make dealership. You are free to choose which dealer you take the car into. If you like, Alphabet will be happy to assist in choosing a dealership for the vehicle’s first repair. Defective odometers must be reported immediately to Alphabet.
For repairs set to take longer than 24 hours, the Alphabet Service Team can arrange a replacement car (unless specified otherwise in the terms of the contract). If you decide to hire a replacement car without permission, the cost will be passed on to your employer. If you are using a replacement car over a protracted period of time, please make sure you act in compliance with the rules on maintenance and repair. If you have an Alphabet Fuel Pass, you can continue to use the pass for the replacement car.
Please make sure to sign off your replacement car at all times by getting in touch with our Short Term Rental department at firstname.lastname@example.org .