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Fuel management

If your company has opted for the Alphabet fuel system, you will have an Alphabet Fuel Pass that allows you to refuel at a large number of fuel stations, 24 hours a day, 7 days a week.

Depending on the choice made by your employer, you will have one of the following fuel cards at your disposal: 

NFC Premium Card

NFC Light Card

Alphabet Mobility Card (XXImo)

USP: Comfort

USP: Highest discount/litre

USP: Flexibility

Extensive network of national and international fuel stations (Europe)

640 fuel stations in Belgium; international refuelling possible as well

Nearly 95% of Belgian fuel stations accept Visa, as do other EU countries

Valid for:

  • AdBlue & CNG refuelling
  • Tolls

Valid for:

  • AdBlue & CNG refuelling
  • Tolls

Valid for:

  • AdBlue & CNG refuelling
  • Tolls
  • Electric charging

Shell, Esso, Q8, Dats24, Lukoil, Shell/Esso Express

Shell Express, Q8 Easy, Dats24, Lukoil

All fuel stations (that accept Visa cards)

You will always receive a secret PIN code with your fuel card. Enter your kilometers reading at every refueling session. This is important for the accuracy of the reports provided by Alphabet to your company.

Fuel declaration

If you, due to circumstances, are unable to get to a terminal that accepts the card you have been issued with, you will need to settle up yourself. You can pass on the amount to Alphabet by way of the fuel declaration. Please return this form fully completed, along with the receipt to Alphabet’s Fuel Administration department at financialfuelandreporting@alphabet.be. The sum will be paid into your account as soon as possible. You can also recover your costs via our AlphaGuide app.

Loss or theft of the fuel pass

If your fuel pass gets lost or stolen, please report this immediately:

Frequently asked questions about fuel cards:

Can I fill up with petrol and/or diesel?

All Alphabet fuel cards can refuel with both diesel and petrol. This is useful when you might be using a replacement car. In Belgium, you can refuel with AdBlue or CNG as well.

Can I buy Adblue with my fuel card?

This only applies to AdBlue at the pump, not to AdBlue purchases in the shop.

I have a temporary replacement car. Can I use my fuel card for it?

You can use your fuel card for a replacement vehicle. When entering the kilometre reading at the terminal, please enter 1 km instead of your actual kilometre reading: by doing so you indicate that the refuelling was for a replacement car.

I have entered the wrong PIN code three times. How can my card be unblocked?
  • NFC Premium and Light Cards: The fuel card is automatically unblocked for all Shell stations after 24 hours. After 48 hours, the fuel card will also be unblocked for partner networks and abroad.
  • Alphabet Mobility Card (XXImo): This card cannot be unblocked. You will be sent a replacement card. Your initial PIN code and all other login details will remain unchanged. Once you receive your new card, you can request your PIN code via the app to check that you are using the correct code.
I would like to change the PIN code of my fuel card. How do I do this?

It isn’t possible. Every fuel card has only one unique code.

I have lost/forgotten my PIN code. What must I do?
  • NFC Premium and Light Cards: Our Ordering & Delivery Service will request a duplicate of your PIN code for you and send it to you by email.
  • Alphabet Mobility Card (XXImo): To request your PIN code, open the Milo app. Then choose the option: “Account - Retrieve PIN code”. You must then enter the CVC code located on the back of your card and you will automatically receive a message containing your PIN.
My card isn’t working. How can I recover the costs?
  • NFC Premium and Light Cards: You can only recover costs using a fuel declaration form or our AlphaGuide app if you have an active fuel contract.
  • Alphabet Mobility Card (XXImo): To submit your expenses, log into the My XXImo website with your card holder account (username: example@gmail.com) and password. A “Claims” button is visible on the left. Click it, enter the requested details and attach your receipt. XXImo will process your expense note. The expense note is booked to your account and deducted from your available credit. XXImo will transfer the amount to the account number that you provided. Expense notes must be submitted for processing within two months of the failed transaction. Please note that to submit an expense claim you must enter your customer number; this is the 8-digit number located below your name on your Alphabet Mobility Card.
How long does it take to recover costs by using the fuel declaration form?

You will be reimbursed within 3 weeks at the latest.

I can only refuel with my card nationally, but my job often requires me to work abroad.

Subject to your employer’s approval, Alphabet can order an international fuel card for you. To arrange this, please contact your Mobility Consultant.

Can I pay toll charges with my fuel card?

You can use your fuel card to pay charges for toll roads and tunnels both in Belgium and abroad. However, this will require your employer’s approval.

Please note: the toll for the Liefkenshoek tunnel can only be paid with the Alphabet Mobility fuel card (XXImo), not the NFC fuel card!

Do you have an Alphabet Mobilty Card (XXImo) and would you like more information about your fuel card? If so, be sure to have a look at the XXImo website.

Hi, I am Alphie. How can I help you?