Guaranteed mobility for your fleet
We understand how crucial regular servicing and prompt and professional repair of any faults are to user safety. That's why every customer who chooses our service packages receives a guarantee of quality and fleet mobility.
We also strive to ensure that the service we offer meets the highest quality standards, combined with the most competitive pricing and timely service. All vehicle inspections are performed exclusively at authorized service stations that have long-term partnerships with Alphabet.
Maintenance and repair
Car inspections must be performed only at service stations cooperating with Alphabet Polska.
You can find service addresses in our mobile application "Alphabet - my leasing"
Detailed information on the services will also be provided by the Drivers' Support tel. +48 22 820 55 44
During each inspection/repair, inform the service station employees that the car is owned/managed by Alphabet Polska Fleet Management Sp. z o. o.
It is the responsibility of the service station/dealer employee to contact the Alphabet Polska Technical Department in order to obtain approval of the planned repairs and inspections.
Please pay special attention to ensure that the service station correctly fills out and stamps the service book at each inspection.
It is the responsibility of each user to comply with the inspection dates and use the car in accordance with the instructions in the user manual.
In order to avoid troubles related to the use of the vehicle, please remember to regularly check the following items in the car:
- engine oil level,
- coolant level,
- brake fluid level,
- tire pressure and tread condition,
- lighting efficiency,
- validity of the registration certificate (technical examination)
If the car returned to our company is in a condition that proves its improper use, the cost of repairing the car will be charged to the Customer.
All information about the maintenance cycle can be found in the vehicle warranty book. If there are no entries - please contact us by phone at no. +48 22 820 55 44.
Remember to perform inspections on time. However, if this is not possible, the manufacturer allows a tolerance of +/- 500 km or +/- 30 days.
Make sure that the car is covered by the door-to-door service, in accordance with the provisions of the contract with Alphabet Polska. If it is, please contact us by phone at tel. +48 22 820 55 44.
Alphabet Polska may organize an additionally paid replacement vehicle for the duration of the inspection (not less than 72 hours before the scheduled visit). In this case, we ask the customer's fleet manager to approve the issue of a paid replacement vehicle to the driver by calling +48 22 820 55 66 or send consent for paid rental to the adres serwis@alphabet.pl
You should contact Alphabet Assistance, who will arrange a replacement vehicle for the duration of the repair (if in accordance with the terms of the contract).
This ASO (service) is authorized directly at Alphabet Polska on the day of the user's visit to the site.
We verify the competence of our services on an ongoing basis and make corrections to their list. If the handling of our cars is not satisfactory, we are forced to replace it with another. Please note that when using "non-preferred" services, you have to reckon with refusal of service authorization.
Unfortunately, no, Alphabet Polska does not exchange items for stock. In addition, it is forbidden to repair/replace components on your own.
If the mileage or date of the scheduled MOT is close (+/- 500 km or +/- 30 days), a pre-departure inspection can be performed. A "just in case" inspection may be performed at the user's or company's expense. If irregularities are found during the inspection, the repair costs will be borne by Alphabet.
In such a situation, we invite you to an authorized service center of a given brand, which will exclude the possibility of adding the wrong oil and will allow for non-cash settlement.
Service addresses can be found in our Alphabet App
Download at App Store | Google Play
For detailed information about services, please contact Driver Support. Tel. +48 22 820 55 44
Remember that a red light excludes the vehicle from further use - the driver should necessarily call the Alphabet Assistance number to have the vehicle towed for service. In such a situation, the driver should contact the service to verify the fault.
Service addresses can be found in our Alphabet App
Download at App Store | Google Play
Detailed information on the services can also be obtained from the Driver Support, tel. +48 22 820 55 66.
If the damaged element has not been removed from the communication damage and no mechanical damage has been found, the driver should go to an authorized service center for warranty repair. Please bring your vehicle's service book with you when you visit.
If a communication damage was removed on an element, please take a photo of the defect and contact us by e-mail at szkody@alphabet.pl
Manage your tire changes through the DRIVE app in 360 Fleet Portal
Alphabet provides professional tire replacement services tailored to your needs. This includes both purchases, replacements, and ongoing tire maintenance.
Seasonal tire replacements are performed twice a year, exclusively at Alphabet-partnered service stations. Car owners have access to an extensive service network, located to ensure the entire replacement process is quick and efficient.
Users are notified of the start of the replacement season and receive further instructions via text message, ensuring timely access to the information they need. Door-to-door service is also available. In this case, a convenient replacement date is arranged individually, and the vehicle is picked up and delivered to the address you specify.
Tyre service
During the tire replacement season, users will be informed about the date and place of tire replacement by SMS after prior completion of all necessary data in the DRIVE Application by the Fleet Manager.
With the start of the tire replacement season, we send an invitation to the DRIVE Application to all fleet managers, along with a request to verify and complete the data necessary for tire replacement: vehicle location, driver's mobile phone number.
Based on the information entered, Alphabet Polska employees will order relocations and purchase tires for cars that do not have them. When the tires for the car are already at the place of planned replacement, the user will receive an SMS with information on which service to go to. Users with the Door-to-Door service do not receive SMS messages, and they make appointments for tire replacement by phone.
The DRIVE Application is available in the Driver module, thanks to which:
each driver can log in to the application and independently: verify the location of storing tires for their car
- modify your contact number
- confirm the tire change is complete
additionally, each fleet manager can provide drivers with an extended option for self-editing data. Thanks to this solution, each driver will be able to determine the preferred place to change tires on their own.
Attention! When choosing this option, please pay users special attention to conscious and justified modifications of tire storage locations, because any unjustified changes will be charged to your company and will extend the time needed to prepare the deposit for replacement.
If you decide not to provide users with the data editing function in the DRIVE Application, as in previous years, we will ask fleet managers to complete the data on their own.
Simple fuel billing for your comfort
Settling a whole month's worth of invoices for a fleet of a dozen or so vehicles takes a lot of time. But what if your fleet has dozens or even hundreds of vehicles? Alphabet will take care of it for you!
Fuel card support not only simplifies the fuel cost settlement process for your fleet but also offers a range of additional benefits. Cashless payments, a single invoice, and a detailed report are just the beginning.
We also provide our clients with the ability to monitor the mileage and fuel consumption of individual vehicles in their fleet. The only thing the driver needs to remember is their PIN number and the current odometer reading – Alphabet will take care of the rest.
We offer support for BP Routex, PKN ORLEN, and Shell Fuel Cards.
Fuel cards
We support BP Routex, ORLEN and Shell fuel cards.
- ordering fuel cards according to the customer's specifications,
- delivering fuel cards,
- providing ongoing support, including issuing duplicate cards and authorizations,
- one invoice per month, including a summary of all invoiced transactions,
- online reports
- When refueling, drivers should be prepared to enter their PIN and the current odometer reading of their vehicle.
- Drivers should check that the card we provide is intended for the vehicle whose registration number is embossed on the front.
- Fueling other vehicles is prohibited without the consent of the Alphabet Polska Fleet Management Sp. z o.o. cardholder.
In order to refuel a replacement car using a fuel card, the Customer should request an authorization by e-mail to the following address uslugi@alphabet.pl, specifying the registration number of the replacement car and the car to which the card is issued.
The loss of the card should be immediately reported to the phone number +48 22 820 55 40 or to the e-mail address: uslugi@alphabet.pl
Have any questions? Contact our Customer Service Office
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Pon - Pt 09.00 - 17.00
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+48 22 820 56 80
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bok@alphabet.pl
