Manual rental car

Usefull information about our rental cars. 

Your travels are just as important as reaching your destination.       

We make sure that you enjoy comfort, our attention for details and personal service. That's why everything you need to know during the use of your rental car you can find here. Please let us know when you do miss something so that we can keep improve our services.

In case of special assistance or emergency we kindly ask you to please call our 24/7 emergency center +31 765 711 711.  

You will find the vehicle registration certificate behind the sun visor on the driver's side.

Your partner, family members or colleagues may drive the car provided they have a valid driving license in accordance with Dutch legislation. Please ask your employer’s approval first. Your rental car may not be used for driving lessons, racing or skills driving. In those cases,  the car is not insured. Smoking is not permitted in this rental car. If smoking nevertheless takes place, we will charge you the costs for smoke cleaning of €250,- exclusive of VAT.

If you hire the car with the fuel option, you will be using the Multi Tank card (MTc). You can use this card as a payment method to fill up or for adding motor oil at automated petrol stations in the Netherlands. If you fill up at a petrol pump which is not linked to MTc, you pay yourself and then charge the amount to Alphabet (you can find more information on You can also submit your expenses via e-flex. For
more information, please contact your fleet manager. If you have lost your fuel card, please notify Alphabet immediately so that the card can be blocked. Outside office hours, you can block your card yourself via (‘logging in’ section).

PLEASE NOTE: You must request a new card from Alphabet on the next working day.

Alphabet Rent uses the official car dealer for regular maintenance to your rental car. You can contact a dealer for this purpose directly. During a visit to the garage, you can make use of the free pick-up and delivery service. If desired, you will be given access to a replacement car. Always report an odometer defect immediately to Alphabet. As the driver of an Alphabet Rent rental car, you are responsible for off ering your car on time for legal inspections and/or brand specifi c recall actions. For information on the technical specifi cations of your rental car, such as tyre (pressure), oil level, fuel type, etc., please see the instruction booklet in the car.

Always report (window) damage within 24 hours online on Select a repair company in your area and make an appointment for repair directly with them. After you have reported the damage, you will receive an email confirming all the information relating to your damage report. During the repair period, you are entitled to replacement transport.

In the folder, you will find the green card. Your rental car is comprehensively insured (WA-Casco), including personal accident insurance for passengers. A trailer or caravan, provided hooked up to the car, is only third party liability insured (WA). You can find the full policy conditions on

In the event of a minor traffic violation, Alphabet receives the fi ne. Depending on the agreements with the employer, you will receive a copy of the fine by post or by email with a link to the digital fine. You can pay a digital fine online with iDEAL. We do not charge administration costs for a digital fine settlement.

For Eastern Europe or North Africa, we advise that you have a foreign countries authorisation certificate. You can request this from Alphabet Rent.  If you are not sure whether a foreign countries authorisation certifi cate is required for the country of your destination, please contact  Alphabet Rent in good time.

If you want to return the rental car, you can check the car out online on You can also contact an Alphabet Rent branch of your choice by telephone. Return the car with the accompanying vehicle registration certificate, the key(s) and, if applicable, the MTC card (without pin code). Don’t forget to take all your personal belongings from the car. To prevent extra charges, please return the car in a clean condition and with a full tank.

Easily navigate to petrol stations, damage repair companies, charging points and more with the aid of our handy Alphabet app. If you incur damage, you can report this quickly and easily with Alphabet App. So quickly download the app! You can find more information on

Download our app here.

All our rental car are provided with a navigation. Please notice to delete all your privacy data when returning the car.

All our rental car drive on all season tires. This way you are insured of safety and perfect grip. With these tires, our cars also comply with legal obligations when winter tires are required, such as in Germany and Austria.