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Driver Services

  • Overview
  • Returning your vehicle
  • Maintenance
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My Alphabet

Login to your personal area

Use your personal access code to select a new lease car based on the agreements your employer has made with Alphabet. You can calculate and compare as many cars as you wish. You also have real-time information about your lease contract.

Go to My Alphabet

Emergency

Do you have a breakdown, a non-drivable damage or other emergency at home or abroad? Find a safe place immediately, before calling Alphabet Assistance on (076) 5 711 711.

Call us +31 (0)76 5 711 711Call us +31 (0)76 5 711 711

Quicklinks:

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  • Alphabet AppNext
  • Report damageNext

Returning your vehicle

Returning your vehicle in 4 steps

NB; if you drive a business lease car and your employer has specific agreements about returning your lease car, it is important that you adhere to these agreements.

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Check your car

- Report any damage up front - Remove your personal belongings from the car - Delete your personal data - Is your car complete, including all leased options and accessories? - You should return the car in good condition (i.e. clean inside and out)

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Don't forget to hand it in

- Vehicle registration certificate - Original and spare keys (including key codes) - Audio/service and instruction manual/warning triangle/mats, etc. Avoid unnecessary costs. So check before handing in if you have everything.

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Collection point

3 ways in which you can return your lease car - Official collection point - Alphabet collection center (Breda) - Dealer* * A big difference is that the dealer only signs for the mileage and collection, not for any damage. In this case, the final inspection takes place at Alphabet. As a result, you run the risk of being charged for any damage discovered afterwards. You do not run this risk if you choose the collection center or an official Alphabet collection point. Always make an appointment in advance by telephone to return your car and check any deviating agreements from your employer.

Find a collection pointFind a collection point
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Deregister

As a lease driver, you are personally responsible for deregistering your lease car. Have you gone through all the steps and handed in your car? Then you have arrived at step 4, deregistering your car. Prevent your lease contract from continuing unnecessarily and cancel your lease car with Alphabet! Deregister your car via the link below.

Deregister your carDeregister your car

Maintenance

You will automatically receive a message from Alphabet for maintenance if we know your e-mail address and current mileage. We also refer you to the right service partner.

Did you not receive a message, but does your car indicate that service is required? Please contact our Driverdesk to find out which service partner you can contact. Telephone number: (076) 579 30 00

Do you drive a BMW/MINI or electric car? Then you can contact the brand dealer directly for maintenance.