PRA endorse public education campaign ahead of E10 petrol introduction
The Petrol Retailers Association (PRA) endorse the start of the public education campaign ahead of the introduction of E10 Petrol.
Glass’s one minute market update
With dealerships open again for two months following Lockdown-3, new car activity appears to be strengthening. Year-to-date registration volume now sits 42.5% ahead of last year according to data published by the Society of Motor Manufacturers and Traders (SMMT). Of course, April and May 2020 only produced around 24,500 registrations in total, so
Want the best chance of passing your MOT first time? Buy a Ferrari, says bookmygarage
Ferrari owners are the most likely to get their vehicle through an MOT first time, according to analysis of MOT test data by bookmygarage.com.
More than a quarter of a million more cars taken off the road during pandemic
New analysis by Kwik Fit reveals that the pandemic saw an additional quarter of a million cars taken off the road.
New car sales continue to recover in May
“The 674.1% increase in new car sales in May reflects continued consumer demand in the UK”, said Sue Robinson, Chief Executive of the National Franchised Dealers Association (NFDA) which represents franchised car and commercial vehicle dealers in the UK, commenting on the latest SMMT’s new passenger car registration figures.
Kia launches new Online Service Booking platform
Kia UK Limited launches a completely new version of the already hugely successful Online Service Booking platform, offering customers a cutting-edge booking experience to keep their vehicles in top condition.
Drive My Career launches “Supercharge Me” event on apprentices’ wellbeing
During Mental Health Awareness Week which runs from 10 to 16 May 2021, Drive My Career has announced a new “Supercharged” virtual event which will take place on 9 June 2021 to support apprentices’ mental health and wellbeing.
Thames Jeep crowned Jeep Retailer of the Year 2021
Now showrooms across the country have reopened and are once again welcoming customers, Jeep UK has named Thames Jeep, in Slough, ‘Retailer of the Year’ 2021. The award recognises the Jeep retailers across the UK network that consistently go above and beyond to satisfy their customers needs.
Car faults resulting in warranty claims increase by a third as more drivers get back on the road
Warranty claims have risen significantly as lockdown restrictions have eased and drivers have returned to the roads, according to new figures.
New car sales bounce as dealerships reopen
“It is extremely encouraging to see sales of new cars bounce back in April reflecting the significant pent-up demand as the lockdown was eased across the UK and dealerships reopened”, said Sue Robinson, Chief Executive of the National Franchised Dealers Association (NFDA), which represents franchised car and commercial vehicle retailers in the UK.
Kia dealers earn industry-first servicemark accreditation
Kia dealerships Ken Jervis (Stoke-on-Trent), Gravells (Kidwelly) and Drayton Motors (Boston) are the first ever dealerships to be accredited with the ‘servicemark with Distinction’ by the Institute of Customer Service (ICS).
Nearly two million cars which received pandemic extension now have expired MOT
As the easing of restrictions sees car traffic rapidly returning to pre-pandemic levels, MOT experts say nearly two million cars may be being driven illegally.
Northern Ireland dealers ready to welcome customers back
“Following NFDA’s lobbying efforts, it is positive that Northern Ireland dealers will be able to welcome customers back into their showrooms from Friday 30 April”, said Sue Robinson, Chief Executive of the National Franchised Dealers Association (NFDA) which represents franchised car and commercial vehicle retailers in the UK.
Drivetrain components top causes of service and repair disputes brought to The Motor Ombudsman in Q1
The Motor Ombudsman, the Ombudsman dedicated to the automotive sector, has reported that faults and failures associated with a drivetrain component of a vehicle were the cause of the majority of service and repair disputes submitted by consumers to its Alternative Dispute Resolution (ADR) service during the first quarter of 2021.
Lexus Derby receives 2021 European Kiwami Award honouring retailer excellence in Europe
Lexus Derby is one of 10 Lexus retailers judged to be the best in Europe in the 2021 Kiwami Awards. The honours reward all-round excellence achieved in the most challenging trading conditions the brand has ever experienced.
Motorline wins prestigious Toyota Ichiban Award and Lexus Centre of Excellence Award
Toyota Ashford and Lexus Tunbridge Wells, part of the Toyota and Lexus divisions within the Motorline Group, have achieved prestigious awards winning the 2020 Toyota Ichiban Award and 2020 Lexus Centre of Excellence awards.
Jardine Motors Group announces launch of Automobili Pininfarina London
As the electric vehicle revolution continues, Jardine Motors Group has announced that it has been selected as the London and southern UK retailer for the exclusive Automobili Pininfarina Battista pure-electric hyper GT. The luxury retailer will operate under the name of Automobili Pininfarina London.
Carzam reports record week of trading as car dealerships reopen
The way we buy used cars has changed forever as online sales have continued to grow during the first full week of car dealerships being fully open once again.
'World Class Service' the Experience of Used Car Buyers During the Pandemic
In a year dominated by the COVID-19 pandemic and its lockdown conditions, car sales fell back. However, while new car registrations fell 29.4% in 2020, used car sales only reduced by 14.9%. The trend towards used cars mainly being attributed to financial uncertainty amongst consumers and moves away from public transport.
Dealers Need to Adapt to Finance 'Shopping'
"With showrooms set to re-open in England, Wales, and potentially Northern Ireland on April 12th, joining those in Scotland which are already open, dealers need to be ready for face-to-face contact with better informed, empowered and protected consumers who are increasingly likely to shop around for their car finance."
SYNETIQ uses new technology to improve customer experience
SYNETIQ has successfully launched a new class leading, innovative live Web Chat – meaning its quicker and easier than ever to reach synetiqs Parts and Salvage Auction teams. The new technology is part of synetiqs investment plan, supporting its focus on delivering great customer experience.
NFDA and SMMT publish updated safe restart guidance
The UK automotive retail sector today signalled its readiness to get showrooms reopen on 12 April with the publication of new updated sector-specific guidance by the National Franchised Dealers Association (NFDA) and Society of Motor Manufacturers and Traders (SMMT) to ensure all premises are safe spaces for employees, customers and other visitors
MG achieves best-ever monthly sales result and market share despite physical closure of dealerships
MG Motor has smashed all records in March 2021 despite the brand’s dealerships being physically closed due to the Covid-19 pandemic.
75 per cent of motorists delay new car purchases until showrooms re-open
Over two thirds of motorists are waiting for showrooms to re-open before purchasing a new car according to a new web poll by Motorpoint.
New car market rebounds ahead of reopening
“The 11.5% increase in new vehicle sales in March is a notable achievement for the industry and reflects the ability of franchised dealers to diversely engage with their customers. There is still significant pent-up demand and dealers are ready to deliver when lockdown eases on 12 April.