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Moien! Alphabet welcomes new OneNet partner in Luxembourg

  • Alphabet forms partnership with Luxembourg based company Cartrust
  • This adds another company to the global Alphabet OneNet partner network
  • Local and international customers to benefit from joined expertise

Munich, 1 July 2021. As of July 1st, Cartrust becomes a new Alphabet OneNet member for the Luxembourg region. The national business has been a constant on the Luxembourgish market since 2007. As trustworthy partner, Cartrust will offer the wide range of Alphabet’s products and services in addition to its own to the local customers.

Providing seamless service to fleet customers around the globe is Alphabet's goal. Across those markets, where it operates through a reputable business partner, Alphabet unites its cooperations under the "Alphabet OneNet" roof. Such a partner is the mobility provider Cartrust. The Luxembourg based and privately owned company offers a range of lease and mobility options to its customers through its small but experienced team.

"We are very happy to call Cartrust our Luxembourg partner from now on," says Alphabet Head of Sales, Susanne Loser. "The high customer satisfaction and retention rate at Cartrust along many other factors gives us every confidence that they are well equipped to represent our services in this market."  Through its partners, Alphabet extends and maintains its services around the globe. The new Luxembourg partnership supersedes the previous presence of Alphabet Luxemburg in the course of the next years.

"We have evaluated our local branch and came to see that we can best service our customers here through a partner. We chose Cartrust because their way of doing business aligns very well with ours. Our existing customers will experience a seamless transition and will only benefit from our joined expertise," Susanne Loser elaborates further.   

About Alphabet
Alphabet is a global leading provider of Business Mobility. As such, it enables companies to manage their corporate mobility in an economical and sustainable way. Founded in 1997 as a division of BMW Group, Alphabet has extensive knowledge of international fleet management and leasing. Its comprehensive portfolio includes consulting and funding as well as smart management products and services for company fleets. Alphabet’s Business Mobility solutions are tailor-made to meet specific corporate requirements. Today, Alphabet manages a portfolio of around 700,000 leased cars and light commercial vehicles of all makes and is ranked fourth in the market worldwide. Alphabet also pioneers the creation of Advanced Mobility Solutions: AlphaElectric offers companies a holistic approach to eMobility, AlphaCity is the efficient Corporate CarSharing option, the mobility app for smartphones, AlphaGuide, makes life easier for its users and AlphaFlex, the individual, flexible mobility solution, gives employees choices and companies full cost control and AlphaRent offers flexible rental solutions for short and long-term demands. Alphabet has its headquarters in Munich, Germany, and is now represented in 31 countries. For more information, please visit www.alphabet.com

About Cartrust
Cartrust is a Luxembourg based and owned private Company founded in 2007. The three founders, entrepreneurs and enthusiastic car lovers, put their experience and knowledge of car leasing and rent at the disposal of Luxembourgish and international markets. Over the last 14 years, Cartrust succeeded in hiring experts in all domains related to operational leasing, finance, and service, in order to help clients work out the best possible tailor-made offers fitting their needs, both professional and private. Smart management tools help customers manage their fleets and give the clients fleet managers all information they need to manage and control their cars, cost control, or maintenance, both for fuel engine cars and EVs. For more information, please visit www.cartrust.lu.

If you have questions about new cars, please contact Car Trust

Car Trust Luxembourg
11 rue de Bitbourg
Hamm, L-1273 Luxembourg
steve.fischer@cartrust.lu - christian.schartz@cartrust.lu
+352671880176+352691738773

If you have questions about the existing fleet, please contact Alphabet Luxembourg

Alphabet Luxembourg
Rue du Château d'Eau 2-4
3364 Leudelange
info@alphabet.lu
+352 25 00 09

What to do in case of:

Breakdown

In case of breakdown or damage, you can contact Alphabet’s roadside assistance dispatch centre: 24/7 at +352 25 00 09 4000.

Roadside assistance is available if your car leaves you stranded as a result of breakdown, an accident, fire, theft or vandalism, which prevents you from continuing your journey driving the vehicle.

 

Maintenance, repair

Does your car need maintenance or repair? Just take your car to the garage, without any further formalities. Alphabet will take care of all the rest.

Email: departement-service@alphabet.lu
Phone: 25 00 09 40 30

Tires

If you have any questions about your tyres, please do not hesitate to contact our Alphabet TireLine at + 352 25 00 09 40 35 or tireline@alphabet.be .

Technical inspection

The cost of the vehicle inspection is included in the leasing contract. Alphabet will reimburse you for the service, upon simple written request to the address departement-service@alphabet.lu 

When should you pass the technical control of your car?

  • Passenger cars and cars with tow hook (<750kg): before the car is 4 years old

  • Van: every year

  • Towing hook> 750kg: before putting into service and then every year *

* In this case, the cost for the 2nd and 3rd year is not included in the leasing price. You do not receive a personal invitation from us to go there. On the other hand, the putting into circulation and the periodic control after 4 years are included.

Fuel card
Glass repair

Your car is insured against window damage. In all cases, repairs or replacements must be handled by an Alphabet-approved repairer: Autovitres in Petange for national interventions and Carglass for national and international interventions. If the chipping in your windshield is smaller than a 2-euro coin, having this repaired will prevent the burst from spreading across your windshield, whilst restoring the windshield to its original strength. 

In case of glass breakage, please contact the Alphabet Service Line at assur@alphabet.lu ou  00352/ 25 00 09 40 26

 

Damage report

Be sure to bear in mind the following to ensure a swift follow-up of the damage sustained: 

  • Please send Alphabet a fully completed (both sides) and signed notice of claim form within 24 hours. To ensure swift processing, you can always fill in your form here

  • Please make sure you specify the car’s number plate in all correspondence with Alphabet.

  • Upon receipt of the claim form, you will be contacted by the repairer selected by you to have the damage repaired as soon as possible. 

  • In case of damage involving a third party, please provide Alphabet with your original European accident report form at your earliest convenience.

To the damage reporting form

 

Theft

In case of theft or attempted theft, it is imperative that you press charges within 24 hours with the competent authorities and immediately notify Alphabet. In which case all original keys and remote controls must be presented to Alphabet.

In case of loss or theft of the vehicle registration certificate or the certificate of conformity it is imperative that you immediately press charges with the police. The original police statements recording the filed loss or theft must be sent to Alphabet as soon as possible to enable us to create new documents. Copies of these police statements must be kept inside the car at all times.

Email: assur@alphabet.lu 
Phone: 00352/ 25 00 09 40 26

 

Replacement car
End of contract and return car

Returning your lease car : the different steps 

  • Your car fleet manager will contact you as soon as the maximum number of kilometres or the planned contract duration is reached. 
  • You will then be contacted by Carshine, our partner, to arrange the time and place for the vehicle to be checked in. 
  • You are expected to be present and to tender your vehicle in a clean and tidy condition including the original vehicle documents (application form, certificate of conformity and insurance certificate) along with all the keys. Our Car Controller will take around twenty minutes to inspect the vehicle and to draw up and sign the car check-in document.

Be sure to use our checklist and brochure about end of contract >