What is Customer Service?
A good working relationship lies at the heart of Alphabet’s success. We promote a strong connection from the beginning, offering 360° customer service which carries right through to driver support.
Alphabet is committed to excellent customer care. We therefore offer you a variety of services aimed at supporting you and your drivers. From the beginning, a dedicated key account manager works with you to create and implement a Business Mobility solution that takes your specific requirements into consideration.
We maintain close communication with you, providing support, solving problems and optimising your Business Mobility. Drivers can also count on Alphabet's customer service team as a trusted point of contact. Our driver help desk is available 24 hours a day with a multitude of services. We provide breakdown, stolen vehicle and recovery assistance. We locate repair centres, organise replacement cars and answer general or contract-related enquiries.
Alphabet’s customer approach is aimed at finding solutions that assist and simplify your fleet management. Besides our person-to-person customer support, we also offer a range of practical tools and services that make fleet management easier for you.