At Alphabet we respond to all your queries and needs.
Below you will find a list of FAQs on vehicle inspections and repairs.
The cars must be inspected only in the service centres approved by Alphabet Polska.
You can find the addresses of the service centres in the Repair workshop locator.
During each inspection/repair, you should inform the service centre employees that the vehicle is owned/managed by Alphabet Polska Fleet Management Sp. z o.o.
The service centre employee/dealer has to contact Alphabet Polska's Technical Department to get acceptance for the planned repairs and inspections.
Please remember to have your service record stamped and properly filled in by the service centre staff whenever your vehicle is serviced.
All users must observe the inspection due dates and use the car in accordance with the recommendations included in the instructions for use.
To avoid any operational problems, you should regularly check the following items in your car:
- motor oil level;
- coolant level;
- brake fluid level;
- tyre pressure and tyre tread wear;
- operability of lights; and
- validity of the vehicle registration certificate (MOT).
If the car returned to us shows any signs of excessive wear, the Client will be charged with the repair costs.
The driver is a new vehicle user and does not know when their next vehicle inspection is due - how can I check it?
All details of the inspection cycle can be found in the vehicle warranty booklet. If there are no entries in the booklet, call us on: +48 22 820 55 66.
You should make your best efforts to have your vehicle inspected on due dates. If it proves impossible, there is a tolerance window of +/- 500km or +/- 30 days set by the manufacturer.
Make sure that the car is covered by the door-to-door system, as specified in the agreement with Alphabet Polska. If it is the case, call us on: +48 22 820 55 66.
A driver in my car fleet will have his car inspected and needs a replacement car for this period - what should they do?
If the service centre does not provide a car free of charge (as it is not required to do so), Alphabet Polska can only arrange for a replacement car to be provided against payment. In such case, please confirm that you consent to the driver being provided with a replacement car against payment by calling on: +48 22 820 55 66.
A driver reported to me that when having their car inspected, he was informed by the service centre staff that additional parts had to be ordered and their car is immobile. What should I do?
Please contact Alphabet Assistance that will arrange for a replacement car for the time of repair (if it is compliant with the contractual terms).
I would like to have an inspection authorised, as recommended by the service centre to my driver. What should I do?
The approved service centre (ASO) is directly authorised by Alphabet Polska on the day when the user visits the service centre.
Why has my favourite service centre been removed from the preference list? Can I continue to have my cars serviced there?
We regularly monitor the competences of our service centres and update their list. If we are not satisfied with the quality of servicing, we have to replace a given service centre with another one. Please remember that when using "not preferred" service centres, your request for the service authorisation may be rejected.
Can the driver request that a spare bulb is placed in their car boot when having their car serviced?
Unfortunately not, Alphabet Polska does not replace items in advance. It is also prohibited to repair/replace any items on your own.
If the mileage or time limit set for the planned technical inspection has almost been reached (+/- 500 km or +/- 30 days), the car can be checked before the trip. A check-up "just in case" can be made at the user's or company's expense. Should any irregularities be discovered during the inspection, the repair costs will be borne by Alphabet.
One of the drivers reports that they need to add oil to their car - can they buy oil at the fuel station or do they need to visit the service centre?
In such case they are encouraged to visit an authorised service centre for a given make to exclude the risk of using the wrong type of engine oil and ensure a cashless service settlement. You can find the addresses of the service centres in the Repair workshop locator.
You can also use our AlphaGuide application, which can be accessed from the Android mobile devices.
Please remember that a vehicle with the red warning light on cannot be used any more - the driver should call Alphabet Assistance to have the vehicle towed to the service centre. "Yellow" warning lights indicate a defect in the vehicle, the driver can, however, continue the journey. In such case, the driver should contact the service centre to identify the defect. Go to the Repair workshop locator.
I found some paint damage on one of the cars in my fleet, which had not been caused by an accident or collision - what should I do?
If no claims related to damage resulting from an accident or collision were adjusted with regard to the reportable item and it has not been found to be mechanically damaged, the driver should visit an authorised service centre to have it repaired under guarantee. When visiting the service centre, they should have a valid vehicle service record.
If any claims related to damage resulting from an accident or collision were adjusted with regard to the reportable item, please take a picture of the defect and send an e-mail to the following address: firstname.lastname@example.org.