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Tyre switch

For all your questions concerning your tyres, don't hesitate to contact Alphabet Service Line or +352 25 00 09 40 35.

Below, we have listed the most frequently asked questions.

FAQ about tyre switch

FAQ about tyre switch

When and where can I order my winter tyres?

If your contract includes winter tyres, you will have been able to select a region for your tyre fitting centre beforehand in the price quote you were sent. Each September, you will receive an invitation by a tyre fitting centre in your region to have your tyres swapped. In early April, you will get another invitation to switch back to summer tyres. 

Why should I switch to winter tyres?

Winter tyres significantly increase the motorist’s safety during the cold winter months, amongst other things ensuring improved grip and reduced aquaplaning. Further details are available here at all times.

Am I allowed to choose my tyre brand myself?

Alphabet has selected a series of tyre brands for its drivers. These are excellent quality brands that ensure the safety of the driver.

How do I know if my tyres are worn out?

If the tread depth of your summer tyres is less than or equal to 2 mm, it is time to have them checked. Winter tyres have a 3 mm minimum tyre tread depth.

My tyres are worn, where can I have them changed?

For worn out tyres (that is to say, not when you are switching from summer to winter tyres or vice versa) you are free to call round to the fitting centre of your choice.

A full rundown of all tyre fitting centres can be found here >

I would like to transfer my tyres. Is this allowed?

Having your tyres transferred is not a problem. To do so, please contact Alphabet Tyre Line +352 25 00 09 40 35 or tyreline@alphabet.lu. A supplement will be charged for all tyre transfers.

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Didn’t find what you were looking for?

For all your questions about tyres, you can always reach our Alphabet Tire Line on the number

+352 25 00 09 40 35