• Roadside assistance

Roadside Assistance

If a vehicle has broken down, or suffered damage that prevents your driver from continuing his or her journey, the Alphabet Roadside Assistance service is always ready to help. The Roadside Assistance service can be contacted 24 hours a day, 7 days a week, on the number+352 25 00 09 4000.

What help can you expect?

Your drivers receive assistance if their vehicle has been stranded, due to a breakdown, accident, fire, theft or vandalism, which has rendered use of the vehicle impossible.

In Luxembourg

Is your insured vehicle stranded on a public road or at home? Then Alphabet Assistance will send you a roadside engineer, who will perform the repair by the roadside if possible. If roadside repair is out of the question, then Alphabet Assistance will arrange to have your vehicle towed. A courtesy car will be provided in such cases.

When abroad

Is your car stranded on a public highway or at your place of residence while abroad, due to an accident or mechanical failure? Alphabet will organise and pay for a roadside assistant to attempt to repair the vehicle on location, or for the vehicle to be towed to the nearest service centre for the make. Alphabet will always offer the most appropriate solution, based on how long the repairs will take and whether the driver is at the destination, or on an outward or return journey.