Breakdown

In case of breakdown or damage, you can contact Alphabet’s roadside assistance dispatch centre: 24/7 at +352 25 00 09 4000

What kind of assistance is available?

Roadside assistance is available if your car leaves you stranded as a result of breakdown, an accident, fire, theft or vandalism, which prevents you from continuing your journey driving the vehicle.

In Luxembourg

If the vehicle is immobilised on the public highway or at home, Alphabet Assistance will send out a road assistance patrolman who will perform the repair on-site if possible. If on-site repair is impossible, Alphabet Assistance will arrange to have the car towed. In that case, a replacement car will be made available to you.

Abroad

If the vehicle is immobilised on the public highway or at the place where you are staying abroad as a result of an accident or a mechanical defect, Alphabet will arrange and pay for a roadside assistance service to come and try to repair the car on-site or for a towing service to come and to tow the covered vehicle to the nearest car garage of your vehicle make. Depending on the duration of the repair and depending on whether the motorist is on his outward journey, at his place of destination or on his return journey, Alphabet will provide the most suitable solution.

Replacement car

During the repairs, a replacement car will be made available free of charge for a maximum of 5 consecutive days (unless specified otherwise in the terms of the contract). If you are using a replacement car over a protracted period of time, please make sure you act in compliance with the rules on servicing and repairs. If you have an Alphabet Fuel Pass, you can continue to use the pass for the replacement car.

Please make sure you sign off your replacement car at all times.