Skip to main content

FAQ COVID-19

The current situation is placing incredible demands on us all.

We at Alphabet are doing our very best to support you in these difficult circumstances.

Should you have any questions, feel free to contact us at any time.

Frequently asked questions regarding COVID-19

New vehicle delivery

The delivering dealer is not allowing any deliveries. What can I do?
  • If you have an Alphabet vehicle: contact us and we will do our best to extend your agreement accordingly.
  • If you do not have an Alphabet vehicle: Check with your current partner to see if you can use your vehicle for longer. Otherwise, we may be able to help you out with an alternative. Feel free to get in touch.
I can’t accept delivery of the new vehicle due to COVID-19. What can I do?
  • If you have one of our vehicles: Contact us and we will do our best to extend your agreement accordingly and work out an amicable solution with the dealer. Under no circumstances should you delay delivery without contacting us first, as this could lead to cost implications for you.
  • If you do not have one of our vehicles: Check with your current partner to see if you can use your vehicle for longer. Otherwise, we may be able to help you out with an alternative. Contact us and we will do our best to work out an amicable solution with the dealer. Under no circumstances should you delay delivery without contacting us first, as this could lead to cost implications for you.
The delivering dealer would like to deliver the vehicle earlier. Can I accept delivery of the vehicle earlier?
  • If you have one of our vehicles: Please stick to the return date and time originally agreed in your current agreement. Otherwise, you can expect to incur additional costs.
  • If you do not have one of our vehicles: check with your current partner to see if this is possible.
Is there anything I need to pay particular attention to during delivery as a result of COVID-19?
  • Given the current situation, our top priority is to protect our staff, customers and partners. Therefore, please strictly adhere to the guidelines given by the Federal Office of Public Health (FOPH) regarding hygiene and behaviour.
Will delivery of my vehicle be delayed due to COVID-19?
  • The stricter border controls now in place may cause delays in importing new vehicles already produced. Please understand therefore that this could lead to delays. If your current vehicle is also through Alphabet, wherever possible, we will extend your agreement to ensure you remain mobile.
    If you do not currently have a vehicle through Alphabet, please contact your current provider to see whether it is possible for you to extend your agreement. We will be happy to help you obtain a replacement vehicle. Please note however, that restrictions also apply to vehicle availability.
Is it possible to still order vehicles now that many manufacturers have halted production?
  • While the halt in production may cause delivery delays, it will not prevent you from ordering vehicles. Therefore, you can contact a dealer at any time by phone or e-mail to configure your chosen vehicle. You can then send us your configuration in the usual way and we will get back to you with an offer.

Maintenance and service

I have an appointment with the dealer for a maintenance/tyre change, but the dealer is closed. What should I do?
  • Most dealers are open, so if you are not reliant on stored items (e.g. tyres), we recommend going to whoever is open. However, please bear in mind that we only work with official dealerships.
  • If you are reliant on stored items, please get in touch with your personal contact person.
My vehicle is telling me that I’m due for a service. What should I do?
  • Since most dealers are keeping their garages open, you can make an appointment for a service with an official dealership. Damage to the vehicle caused by improper use or failure to ensure the required maintenance is performed will result in additional costs being incurred. However, to protect our customers, partners and staff, we ask that you strictly adhere to the guidelines given by the Federal Office of Public Health (FOPH) regarding hygiene and behaviour.

Vehicle returns

I need to return my vehicle, but the dealer is closed. What can I do?
  • Please get in touch with your personal contact person to discuss options.
I need to return my vehicle, but my tyre partner is closed so I can’t pick up the tyres. What should I do?
  • Please get in touch with your personal contact person to discuss options.

Ongoing monthly instalments

Due to COVID-19, I am unable to pay the bills. Can I freeze my lease agreement for a specific period and then continue afterwards?
  • Please e-mail your written enquiry to your personal contact person or to contact@alphabet.ch.
Can I pay the monthly instalments at a later date?
  • Please e-mail your written enquiry to your personal contact person or to contact@alphabet.ch.

Alphabet staff availability

What is the situation regarding staff availability? Will my contact person be available?
  • In view of the special situation with regard to COVID-19, Alphabet has taken all conceivable measures to ensure the smoothest possible service for our customers. To this end, we have created the necessary infrastructure to enable our employees to work from home. This means that you will still be able to reach your contact person under the usual phone number or e-mail address. While we are confident that this will enable us to continue to provide you with a good service during this difficult time, please understand that there may be delays and short-term bottlenecks or disruptions in the processing of your enquiries.

Do you have further questions?

We are happy to help!

+41 58 269 65 67

contact@alphabet.ch