Below, we have listed the most frequently asked questions for you.
When and where can I order my winter tyres?
If your contract includes winter tyres, you will have been able to select a region for your tyre fitting centre beforehand in the price quote you were sent. Each September, you will receive an invitation by a tyre fitting centre in your region to have your tyres swapped. In early April, you will get another invitation to switch back to summer tyres.
Why should I switch to winter tyres?
Winter tyres significantly increase the motorist's safety during the cold winter months, amongst other things ensuring improved grip and reduced aquaplaning. Learn more about winter tyres here.
Am I allowed to choose my tyre brand myself?
Alphabet has selected a series of tyre brands for its drivers. These are excellent quality brands that ensure the safety of the driver.
How do I know if my tyres are worn out?
If the tread depth of your summer tyres is less than or equal to 2 mm, it is time to have them checked. Winter tyres have a 3 mm minimum tyre tread depth.
My tyres are worn, where can I have them changed?
For worn out tyres (that is to say, not when you are switching from summer to winter tyres or vice versa) you are free to call round to the fitting centre of your choice. A full rundown of all tyre fitting centres can be found here .
I would like to transfer my tyres. Is this allowed?
Having your tyres transferred is not a problem. To do so, please contact our technical department at 03 459 55 40. A supplement will be charged for all tyre transfers.
If you have any further questions about your tyres, please do not hesitate to contact our Alphabet Service Line at + 32 (0) 78 05 00 48 or firstname.lastname@example.org.