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Tire switch

If you have any questions about your tires, please do not hesitate to contact our Alphabet TireLine at + 32 (0) 78 05 00 48 or tireline@alphabet.be .

Below, we have listed the most frequently asked questions.

FAQ about tire switches

FAQ about tire switches

When and where can I order my winter tires?

If your contract includes winter tires, Alphabet will order the winter tyres at a selected Alphabet partner. Each September, you will receive an invitation by a tyre fitting centre to have your tires swapped. In early April, you will get another invitation to switch back to summer tires. 

For a new car, delivered between October and February, you will receive an invitation by mail to switch tires approximately two weeks after the delivery.

Why should I switch to winter tires?

Winter tires significantly increase the motorist’s safety during the cold winter months, amongst other things ensuring improved grip and reduced aquaplaning. Further details are available here at all times.

Am I allowed to choose my tire brand myself?

Alphabet has selected a series of tire brands for its drivers. These are excellent quality brands that ensure the safety of the driver.

How do I know if my tires are worn out?

If the tread depth of your summer tires is less than or equal to 2 mm, it is time to have them checked. Winter tires have a 3 mm minimum tire tread depth.

My tires are worn, where can I have them changed?

For worn out tyres (that is to say, not when you are switching from summer to winter tires or vice versa) you are free to call round to the fitting centre of your choice.

A full rundown of all tire fitting centres can be found here >

Where are my tires stocked?

You can find this information on Fleet Agent or contact Alphabet Tire Line +32 (0) 78 05 00 48 or tireline@alphabet.be .

I would like to transfer my tires. Is this allowed?

Having your tires transferred is not a problem. To do so, please contact Alphabet Tire Line +32 (0) 78 05 00 48 or tireline@alphabet.be. A supplement will be charged for all tire transfers.

Does Alphabet rent snow chains ?

Alphabet does not. Some tire centers do, or you can purchase them. All costs are for the customer. Please make sure that snow chains can be used for your vehicle (to be checked with the garage). If damage occurs due to snow chains, the costs will be for the client.

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Didn't find what you were looking for?

For all questions concerning your tires, you can always reach our Alphabet Tire Line on + 32 (0) 78 05 00 48

 

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