What help can you expect to receive?
Your drivers receive assistance if their vehicle has been stranded, due to a breakdown, accident, fire, theft or vandalism, which has rendered use of the vehicle impossible.
Is your insured vehicle stranded on a public road or at home? Then Alphabet Assistance will send you a roadside engineer, who will perform the repair by the roadside if possible. If roadside repair is out of the question, then Alphabet Assistance will arrange to have your vehicle towed to the nearest Alphabet partner. A replacement car will be provided in such cases.
Is your car stranded on a public highway or at your place of residence while abroad, due to an accident or mechanical failure? Alphabet will organise and pay for a roadside assistant to attempt to repair the vehicle on location, or for the vehicle to be towed to the nearest Alphabet partner. Alphabet will always offer the most appropriate solution, based on how long the repairs will take and whether the driver is at the destination, or on an outward or return journey.
Alphabet is also a provider of tailored solutions when it comes to replacement cars. Customers can choose from a wide range of options:
- a replacement car from category A
- a replacement car from a category below your lease car
- a replacement car from the same category as your lease car
- a replacement car only when immobilised for more than 24 hours
- a replacement car in all cases
The choice is yours. In all instances, we will provide you with a presentable vehicle, for as long as necessary and with no time or mileage restrictions.
- Rapid roadside assistance and, where possible, on-site emergency repairs
- Vehicle towed free of charge
- Courtesy cars always available
- Even when abroad, our roadside assistance service is always available
General terms and conditions
The above description of the guarantees is an extract from the general terms and conditions. For further information, please see the general terms and conditions of Alphabet Assistance. The services are guaranteed by the non-profit association the Royal Touring Club of Belgium [Koninklijke Belgische Touring Club vzw] (Brussels Business Register 0403.471.597), with registered offices at Rue de la Loi 44, 1040 Brussels, Belgium.