Skip to main content

COVID-19 Update

COVID-19 Update

With this communication, we would like to inform you of the further steps Alphabet Belgium is taking in response to the measures taken by the Federal Government.

All our employees will work from home until further notice. Since a number of crucial processes can only be carried out from the office, a minimum number of employees will be present at the office. Naturally, all necessary precautions will be taken to protect their health.

All internal and external meetings will only be held via Skype.

Despite these measures, we will continue to strive for an optimal service but will certainly see an impact.

The health and well-being of our employees, their families and partners are our first priority. 

Do not hesitate to contact our Driver Center for all your practical questions concerning your Alphabet leasing car (maintenance of your vehicle, tire changes, technical inspection, etc.), by telephone on the following number: 03 / 459.54.30 or by email at '' following address: drivercenter@alphabet.be

Thank you for your understanding.

FAQ

General
As a driver, I have all kinds of practical questions. Who should I contact?

For all questions related to the vehicle and its use, our Driver Center is still available on 03 459 54 30 or at drivercenter@alphabet.be.

Can I still go on inspection with my vehicle?

At present, our partners are unable to allow an assessment to be conducted. This is to ensure the safety of their staff and our customers. End-of-contract inspections can no longer take place and may therefore no longer be scheduled. This cannot be done at the customer’s address or at our end-of-contract car compound. 

UPDATE: From the 4th of May, our external partner will restart with expertise to plan. You will be contacted by our partner to schedule the appointment.  For more information, please contact our Drivercenter via the following e-mail address : drivercenter@alphabet.be or on 03/459 54 30. 

Can I still go to Eneco?

Because the health and safety of Eneco’s employees, partners and customers are paramount, Eneco is not taking any risks. The employees are working from home insofar as possible to monitor the process and offer you the service you have come to expect from us. We are and remain accessible via the known channels: 015 40 41 54 (on working days between 9.00 a.m. and 5.00 p.m.) and e-drive@eneco.com.

What about the installation of the Eneco system in my home?

Eneco has daily contact with their installation partners. For the time being, all planned installations will continue. The installers will contact the customer the day before the planned installation to discuss whether it is desirable and possible to proceed. Our installation partners also adhere to all the precautionary measures to prevent the spread of the coronavirus. Does the installation of your system still need to be scheduled? Keep in mind that this may take a little longer than usual. If the situation changes, Eneco will, of course, inform customers. In addition, our emergency number 02 588 53 00 remains accessible, and the additional measures will also be followed in the event of any interventions.

Can I count on receiving a fuel card if I apply for one?

Fuel cards are being sent daily.

On the road
My car has been damaged. Where can I go?

The insurance policy provides a list of body shops that are remaining open. Note that the services are limited. 

UPDATE: From the 4th of May most coach repair shops will be open again. For more information, please contact our Drivercenter via the following e-mail address : drivercenter@alphabet.be or on 03/459 54 30.

My car needs maintenance. Where can I go?

Service provides a list of garages that are remaining open. Note that the services are limited.

I have to change from winter to summer tyres. I have a flat or damaged tyre. I have to transfer my stored tyres. What should I do?

The tyre centres have closed. However, a driver can go to a limited number of centres for emergencies only. 

UPDATE: From the 4th of May, most of the tyre centres will be open again. An invitation mail will be sent in the next few days with a link to the digital agenda of the bandecentrale.  For more information, please contact our Drivercenter via the following e-mail address : drivercenter@alphabet.be or on 03/459 54 30.

My vehicle needs to have a technical inspection. (or possibly similar question:) The validity date of my technical inspection has already passed. Since the inspection stations are closed, what do I do now? What about the insurance?

For anyone who had to go to the inspection station after 13 March, the term is extended by four months after the emergency measures have been lifted. This applies to the first inspection as well as periodic inspections.

UPDATE 1:

The regulations in Flanders, Wallonia and Brussels differ:
Flanders
If your vehicle had to be inspected during the period of lockdown, starting March 13th , an extension of 4 months is automatically granted. The periodic inspections of passenger cars, camper vans and light commercial vehicles with a green inspection certificate expiring between 13 March 2020 and the end date of the emergency measures are therefore not currently being carried out (this includes the first inspection of a new van and the first inspection of a tow bar, for example).  For all other inspections you can - by appointment - visit the inspection stations.
Wallonia
If your vehicle had to be inspected in the period from 1 March, an extension of 6 months is automatically granted. The inspection stations are currently open to a limited extent, by appointment.
Trucks can have all inspections carried out.  
For passenger cars and vans, only re-inspections are possible, or inspections of vehicles used in essential services and for crucial sectors (more info at https://www.aibv.be/node/130). 
Brussels
Inspection centres are closed at the moment, no further information available.

UPDATE 2:

The arrangements in Flanders, Wallonia and Brussels differ:
Flanders
Vehicles that normally had to be inspected between March 13 and June 3, 2020 will be postponed until November 4, 2020.
Wallonia
The period of validity of all inspection certificates that expired between March 1, 2020 and May 3, 2020 is extended by 6 months.
The validity of the inspection certificates that expire between May 4, 2020 and May 31, 2020 is extended by 1 month.
Brussels
The validity of all inspection certificates that have expired between March 1, 2020 and May 31, 2020 is extended by 6 months.
The validity of the inspection certificates that expire between 1 June 2020 and 31 July 2020 is extended by 2 months.

My vehicle’s maintenance interval has been reached. Can I continue driving, or do I need to have the maintenance done?

In the first instance, a maximum transgression of 1,500 km is allowed. Next, the mileage must be considered. If the technical maximum has been reached, the driver must stop using the car. Finally, if the driver can/may no longer continue driving the car, he/she must consult the fleet manager about whether there is an alternative mobility solution within his/her own fleet. If not, agree to arrange a vehicle through AlphaRent (although with payment of the usual rates). 

UPDATE: Most of the garages will be open again from the 4th of May. For more information, please contact our Drivercenter via the following e-mail address : drivercenter@alphabet.be or on 03/459 54 30.

May cars be taken to an Auto 5 or Midas shop?

No. Alphabet has decided not to allow this.

Are the offices accessible?

The offices will remain accessible both by telephone and email, as always, between 8:00 a.m. and 5:30 p.m.

Will the cars still be delivered and collected (by Alphabet driver services)?

Our service is still 100% operational for the time being. Until further notice, the cars can still be delivered and collected at the customer’s preferred location.  Drivers may not return their STR cars to a rental department in order to avoid contact.

New car
The car I ordered has arrived at the garage and already has number plates. When and how will it be delivered?

Since garages are no longer receiving visitors, and to comply with stricter government measures to avoid non-essential business, vehicles will not be delivered. 

UPDATE: From the 4th of May, most garages will be open again and vehicles will be re-delivered. For more information, please contact our Drivercenter via the following e-mail address : drivercenter@alphabet.be or on 03/459 54 30.

My car has arrived and is registered, but cannot be delivered. What happens with the start date? Do I have to pay the monthly rental for a vehicle that is not yet in use?

Alphabet takes the date of actual delivery of the vehicle as the start date of the contract (i.e. when the driver physically/literally took delivery of the car and the driver signed off for this).

The car I ordered has arrived at the garage. When will it be registered?

Since garages are no longer making deliveries (see “delivery”), there is no point at all in registering the car. We will register cars again as soon as the situation has improved and activities in the garages resume. 

UPDATE: From the 4th of May, new cars will be registered. For more information, please contact our Drivercenter via the following e-mail address : drivercenter@alphabet.be or on 03/459 54 30.

Hi, I am Alphie. How can I help you?